AVP Deposit Operations - GM Financial Bank

JOB DESCRIPTION

Why GM Financial Bank?

GM Financial Bank is a newly formed bank. Team members joining now will play a pivotal role in shaping the bank, which will offer auto finance and deposit products. Joining GM Financial Bank means an opportunity to help build a customer-focused bank from the ground up.

This position will be posted until filled.

RESPONSIBILITIES

The AVP Deposit Operations will play a strategic role in the initial design and configuration of the Bank's deposit programs and systems to provide the highest level of customer satisfaction within the governance of the Bank's policies and procedures, and the various banking regulations. This hybrid role combines analytical oversight of deposit operations, customer relations, and management of key external partners the Bank contracted to provide the systems, and other essential services to support a full retail deposit operation. This role ensures retail deposit operations and systems operate within vendor contracted service levels, and provides the operational excellence in deposit acquisition, servicing, and retention. The position reports to the VP, Deposit Operations on KPI of our partners, operations, and potential program enhancements to ensure or improve upon controls, regulatory compliance, and the customer's experience.

In this role you will:

Partner Relationship Management

• Oversee external deposit systems and services and ensure service-level expectations are met.
• Monitor customer call center operations for regulatory compliance.
• Partner with third-party vendors, IT and Marketing to support system reliability, change management, and system enhancements to improve customer experience, services offered and security.

• Monitor and supervise the performance of deposit systems and services to ensure timely processing throughout the life cycle of the accounts.
• Address and resolve customer service issues in coordination with internal and external stakeholders.
• Ensure adherence to regulatory requirements, and reporting obligations.

• Prepare and present regular reports on deposit portfolio performance, partner metrics, data integrity, and issue management.
• Prepare management reports for various management committees, such as the Asset Liability and Interest Rate Committees.
• Monitor deposit systems and services to ensure compliance with applicable regulations related to Deposits and electronic payments for timing, accuracy of customer notices, statements, and advertising.
• Collaborate with Compliance and Risk teams to ensure all deposit activities and procedures meet regulatory standards and improve the customer experience.

• Must have in-depth understanding industry-specific knowledge and technical expertise including
• Industry Expertise: In-depth knowledge of deposit products, systems, risks and controls, and operations.
• Regulatory Knowledge: Familiarity with FDIC regulations, and compliance standards.
• Technical Acumen: Understanding of core banking systems, and digital deposit systems.
• Knowledge of Cognos, business process flow systems and design and operations a plus.
• Excellent communication skills with ability to effectively and proactively communicate with all levels of the organization including senior management and external constituents
• Strong ability to analyze complex information and make effective decisions based on analysis
• Excellent organizational, detail orientation and time management skills
• Excellent computer skills are required including advanced MS Excel and MS PowerPoint
• Prior experience working in or with a state chartered Industrial Bank in the state of Utah or similar regulated financial institution is a strong plus.

• 5-7 years' experience in deposit operations, treasury or banking required.
• Familiarity with treasury operations and ALCO support preferred.
• ACH/FedLine operational familiarity preferred.
• Bachelor's Degree in related field of study required.
• Master's Degree (MBA) preferred