Auto Physical Damage Sr Appraiser - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled. There are 4 roles available.

*Schedule will be 8:00 am - 5:00 pm PST (10:00 - 7:00 pm CST) OR 8:00 am - 5:00 pm MST (9:00 - 6:00 pm CST), West Coast claims experience preferred.

RESPONSIBILITIES

About the role:

In this role, you will manage moderate to complex auto insurance claims, providing exceptional service to policyholders and third-party customers throughout the claims process. You will investigate, evaluate, negotiate, and document claim decisions while collaborating with vendors and internal partners to ensure accurate, compliant, and timely claim resolutions.

In this role you will:

• Provide claims service via various channels to policyholders and third-party customers
• Adjust moderate to highly complex auto claims
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

• Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
• Experience handling Property and Casualty claims is preferred
• Proficient with CCC estimating system
• Strong negotiation, analytical, and decision-making skills
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative and forward-thinking mindset
• Ability to navigate and work in multiple systems simultaneously

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

• High School Diploma or equivalent required; Bachelor's Degree in related field preferred
• 3+ years of auto claims experience writing estimates and total loss evaluations required
• 3+ years of experience using CCC Portal/estimating software required
• 3+ year of customer contact experience preferred

• Insurance Adjuster License strongly preferred
• I-Car Platinum Designation preferred