Auto Physical Damage Sr Appraiser - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled. There are 5 roles available.

RESPONSIBILITIES

As an Auto Damages Sr Appaiser, you will investigate, evaluate, negotiate and adjust moderate to high complexity claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. This role is also inclusive of managing and supporting the customer through the damages process for both repairable and total loss claims. You will look for recovery opportunities and pursue them when appropriate. You will work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims. You will recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer. This is a remote position that does not require any travel.

About the role:

• Provide claims service via various channels to policy holders and third-party customers
• Handle moderate to high complexity auto claims
• Acquire and apply advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

• You have experience in an inbound phone-intensive, contact center environment using a headset
• You possess knowledge of how to build lasting relationships with internal and external customers and business partners
• You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
• You have strong written and verbal communication skills
• You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset

• High School Diploma or equivalent required; Bachelor's Degree in related field preferred
• 3+ years of auto claims experience required
• 3+ years of customer service experience preferred
• 1 year of customer contact experience preferred
• Guidewire ClaimCenter experience strongly preferred

• Insurance Adjuster License required
• Insurance Designation (AIC, SCLA, CPCU, etc.) preferred