Auto Physical Damage Appraiser - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled.

RESPONSIBILITIES

The Auto Physical Damage Appraiser delivers auto claims services to customers through various communication channels. Within established guidelines and framework, the Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages. This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers. You will work closely with auto body shops and other stakeholders to negotiate repair pricing. Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims. This role also provides an opportunity to utilize your leadership and conflict management skills as you guide customers through the claims and repair process.

About the role

• Provide claims service via various channels to policy holders and third-party customers
• Adjust low to moderately complex auto damages claims virtually
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors
• Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

• Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
• Experience handling Property and Casualty claims is preferred
• Proficient with CCC estimating system
• Strong negotiation, analytical, and decision-making skills
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative and forward-thinking mindset
• Ability to navigate and work in multiple systems simultaneously

• High School Diploma or equivalent required; Bachelor's Degree in related field preferred
• 0-2 years of auto claims experience writing estimates and total loss evaluations required
• 0-2 years of experience using CCC Portal/estimating software required
• 3+ years of customer service experience preferred

• Insurance Adjuster License preferred
• I-Car ProLevel 1 Designation preferred