Engineering Manager, Cloud Capacity, SaaS Production Engineering
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
An overview of this role
As the Engineering Manager for Cloud Capacity, GitLab SaaS Production Engineering, you will build and lead a high-performing, fully distributed team that operates and scales GitLab's multi-tenant SaaS infrastructure. You'll guide the team through a strategic consolidation effort that aligns multi-tenant and single-tenant deployments around shared tooling and processes, reducing duplication, simplifying operations, and improving reliability across all production environments. You'll own cloud capacity planning and vendor relationships, collaborate closely with Product Management and other Infrastructure Platforms and Engineering teams on roadmap and backlog health, and participate in incident management to help ensure GitLab.com remains available, secure, and scalable for customers. Alongside the technical mandate, you'll focus on developing a strong, collaborative engineering culture and growing team members into capable technical leaders.
What you'll do
- Lead a high-performing Cloud Capacity team within GitLab SaaS Production Engineering, creating an environment where team members can do their best work and grow.
- Drive the consolidation of multi-tenant and single-tenant SaaS infrastructure tooling and processes into cohesive, standardized approaches that simplify operations and improve reliability.
- Own cloud capacity planning and operations, including maintaining effective relationships with cloud partners and other infrastructure vendors.
- Manage the team's roadmap and project work in partnership with Product Management, ensuring priorities are clear and the backlog remains in a healthy state.
- Participate in the Incident Management on-call rotation, working with reliability and development teams to meet availability goals for GitLab.com and other SaaS offerings.
- Collaborate across Infrastructure Platforms, other Infrastructure teams, Support, and Customer Success Management to deliver a consistent, high-quality customer experience.
- Champion automation, secure-by-default practices, and sound engineering principles to strengthen the availability, security, and scalability of GitLab SaaS production environments.
- Mentor and develop individual contributors into strong technical leaders, fostering a collaborative, inclusive, and results-focused engineering culture.
What you'll bring
- Experience leading production, platform engineering, or site reliability engineering teams, including guiding engineers through complex technical and operational change.
- Strong technical background that enables you to understand distributed systems, SaaS infrastructure, and cloud capacity needs and to make informed decisions
- Background running and operating consumer-scale platforms in a product company environment, with a focus on availability, security, and scalability.
- Experience participating in and navigating incident response, collaborating across teams to resolve outages and improve reliability practices.
- Demonstrated ability to build, develop, and coach engineering teams, including supporting individual contributors in growing into technical leaders.
- Effective cross-functional collaboration skills, working closely with Product Management, Infrastructure, Support, and Customer Success on shared outcomes.
- Clear and adaptable communication style, with the ability to explain complex systems to both technical and non-technical audiences in an all-remote, fully distributed context.
- Openness to candidates with diverse backgrounds and transferable experience in related infrastructure, reliability, or platform leadership roles.
About the team
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The Cloud Capacity team sits within the Infrastructure Platforms department, which ensures GitLab operates, delivers, and scales efficiently across GitLab.com, GitLab Dedicated, and self-managed customers. The team operates and evolves our multi-tenant SaaS infrastructure to provide a reliable, secure, and scalable experience for customers. You'll work with a distributed group of production, platform, and reliability engineers who collaborate asynchronously across regions. You'll also partner closely with other Infrastructure teams, Support, and Customer Success Management to improve availability, security, scalability, and the overall customer experience across all production environments.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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