Vezető ügyfélkapcsolati specialista / Distinct Area of Work Digital Success Management

Job Description Summary

Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird.Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.

Job Description

Roles and Responsibilities

• Partner with Renewal Leaders to drive growth, operational rigor, and execution excellence across the renewal portfolio.
• Own and coordinate key elements of the renewal pacing process, ensuring timely follow-up, visibility to risks and opportunities, and alignment across stakeholders.
• Work cross-functionally with Renewals, Commercial Operations, Finance, Product Management, Sales, and other GE Vernova businesses to drive effective execution of renewal-related processes and initiatives.
• Apply developing in-depth knowledge of renewal operations, commercial processes, tools, and systems to execute standard functional policies and procedures with a high degree of accuracy and responsiveness.
• Use understanding of key business drivers, portfolio metrics, and team objectives to prioritize work and support business outcomes.
• Analyze renewal data, reports, and performance metrics to identify trends, surface risks, and support actions that improve forecast accuracy, operational efficiency, and portfolio health.
• Resolve day-to-day operational issues through sound judgment, analytical thinking, and established practices; escalate more complex issues with clear problem statements and recommended actions.
• Identify process gaps, bottlenecks, and execution challenges; recommend and help implement improvements to standard work, tools, and operating procedures.
• Serve as a key interface between sellers and internal stakeholders, building strong working relationships and enabling effective coordination across teams.
• Support install base data quality and centralization efforts by partnering with multiple teams and GE Vernova businesses to gather, validate, and integrate process and system data.
• Contribute to Lean and continuous improvement initiatives that improve quality, cycle time, customer responsiveness, and operational consistency.
• Support change management activities associated with new tools, processes, and ways of working to enable adoption and sustained execution.
• Communicate complex process, portfolio, and operational information clearly to team members and business stakeholders in straightforward situations.
• Manage assigned workstreams and deliverables to ensure timely execution, high-quality outcomes, and alignment with business priorities.
• Foster a culture of inclusion, accountability, problem solving, customer focus, and continuous improvement.

• Bachelor's degree from an accredited university or college, or equivalent knowledge and experience.
• Fluent English knowledge
• Experience in Renewal Operations, Commercial Operations, Customer Success, Sales Operations, or a related business support/operations function.
• Experience working across cross-functional teams to coordinate processes, resolve issues, and improve execution.
• Experience using data, reporting, and metrics to monitor performance, identify trends, and support decision-making.
• Demonstrated ability to work with some autonomy within established processes and procedures while exercising professional judgment.

• Strong oral and written communication skills, with the ability to explain complex information clearly and effectively.
• Proven interpersonal and stakeholder management skills, with the ability to collaborate across functions and build strong internal partnerships.
• Strong analytical, organizational, and problem-solving skills.
• Experience with process improvement, Lean, or Lean Six Sigma methodologies.
• Project management experience, including managing multiple priorities and deadlines.
• Change management experience and ability to support adoption of new tools and processes.
• Salesforce or other CRM proficiency; experience with reporting tools and data analysis preferred.
• Commercial, renewals, or sales support experience.
• Ability to identify opportunities for process simplification and operational improvement.
• Positive, proactive, and customer-focused mindset.