VDIR Customer Support Specialist

Job Description Summary

Responsible for handling vendor direct and HAZMAT shipments, support Sourcing, Finance and OM Teams with necessary information, manage HAZMAT and VDIR inventory, work with other teams to resolve all related problems. Drive simplification or process development projects, participate in testing.

Job Description

Roles and Responsibilities

• Review International VDIR workflows received from OM Team

• International Vendor Direct Support: Process and coordinate International Vendor Direct Shipment packing and closing in Oracle ERP system, OTM and Telnet applications. Correct and track possible system failures. Fill in as back up to handle emergency VDIR packing requests received on the team's emergency phone / via e-mail.

• US Domestic Vendor Direct Support: Process and coordinate Domestic Vendor Direct Shipment packing and closing in Oracle ERP system and Telnet application. Correct and track possible system failures. Handle emergency VDIR packing requests received on phone and via e-mail.

• HAZMAT Shipment Support: Process and coordinate International and Domestic HAZMAT Shipments packing and closing in Oracle ERP system, OTM and Telnet applications. Correct and track possible system failures. Fill in as back up to handle emergency VDIR packing requests received on phone and via e-mail.

• Complete virtual receiving transactions cooperating with the Sourcing Team and HAZMAT Warehouses

• Manage VDIR and HAZMAT inventory

• Support global team shipment activities and metrics. Backorder lines.

• Support Sourcing activities, reopen POs if needed.

• Continuous communication and cooperation with US domestic and international sales, logistics, sourcing, finance and IT teams in email and on the phone.

• Drive simplification and process development projects

• Weekly, monthly, ad hoc reporting tasks.

• Provide cross-functional help within the team, when required.

• Support new system releases and enhancement testing (i.e. Oracle ERP).

• Testing new system releases

• Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.

• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.

Qualifications/Requirements

• University or College degree

• Solid knowledge of Microsoft Office software

• Confident communication level of spoken and written English and Hungarian

• Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations

• Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously

• Team player attitude

• Self-starter, capable of working with minimum supervision