Technical Delivery Manager - DERMs

Job Description Summary
The Technical Delivery Manager DERMs serves as a critical leadership role within the services organization, providing expert technical oversight and accountability across a diverse portfolio of projects. By guiding Delivery Managers and collaborating closely with ITO and OTR teams, this position ensures seamless delivery consistency and excellence across the project lifecycle. Beyond technical supervision, the role is responsible for cultivating strong relationships with customers and internal stakeholders while championing the definition, implementation, and maintenance of standardized best practices to drive performance across both existing and new business opportunities.

Job Description

Essential Responsibilities:

• Work with the Principle Project Manager or Project Manager through close coordination for scope management, schedule, risk management, and quality management.
• Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
• Project Execution control: Build effective Work Breakdown Structures (WBS) .
• Confidence to interface with client and lead engagement
• Manage project teams to drive project deliverables
• Communicate effectively with Project Manager, Architects, Customer, Project teams (APAC and global) and commercial team
• Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement)
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans.
• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
• Ability to take ownership of issues and get them resolved using self-driven initiative
• Technical delivery of projects and ability to assist with on systems deployment and delivery.

• Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
• Strong electricity industry knowledge, with 10+ years relevant work experience.
• Bring strong analysis skills including requirements elicitation and management skills.
• Understand how to trace a requirement to a design specification and the test plans / cases.
• Comfortable automating processes and utilizing or building scripting solutions to support product solutions.
• Existing software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GEV GridOS product.
• Highly familiar with emerging energy industry trends and implications on utility clients in the area of GEV portfolio

• You are a natural collaborator and demonstrate a "we before me" attitude.
• Quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality.
• You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
• Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
• Strong client focus, enjoy being in front of clients, listening to their needs. Focused on ensuring their success and can create powerful user stories detailing the needs of your clients.
• A genuine interest in new tools and technology, and can learn new software quickly without extensive documentation or hand holding.
• Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery.
• Maintains high levels of customer satisfaction across all projects.
• Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
• Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.
• Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.
• Understands when and when not to depart from the standard provision of deliverables.
• Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary.