Sr Staff Program Manager - Operations

Job Description Summary

Looking to make a global impact and solve problems?

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you'll make:

As a member of the Power IT oCIO organization, you will be an active contributor to overseeing delivery and support of our organization's application portfolio

Job Description

What you'll do

• Service Delivery Oversight: Ensure the consistent and high-quality delivery of managed application services, guaranteeing that all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.

• Operational Excellence: Shape, drive and enforce operational best practices and procedures. Proactively identify and resolve systemic and overarching issues to ensure the stability and reliability of our application ecosystem. Actively participate in monthly operating rhythms with each IT workstream.

• Continuous Improvement: Champion a culture of continuous service improvement by analyzing operational metrics, driving innovation, embracing a role as AI ambassador for your space, and collaborating with partners to enhance delivery, performance, availability, and security.

• Budget Management: Manage the budget for application managed services, tracking and reporting on expenditures as well as identifying and collaborating on opportunities for cost optimization.

• Cross-Functional Collaboration: Partner with internal IT teams (e.g., infrastructure, security, development) and business units to ensure seamless service delivery and support.

• AMS Knowledge Expert: Become the de facto expert for the power business, on all aspects of the application managed services scope, contract and operating procedures, in order to provide guidance and expertise, as needed across the organization.

• Incident and Problem Management: Act as the senior escalation point for complex or urgent application issues, directing internal and external teams to perform root cause analysis and implement permanent fixes.

• A bachelor's degree in computer science, Information Technology, or a related technical field is typically required, or equivalent experience/knowledge

• At least 5-7 years of experience in IT, with demonstrated leadership experience in managed services, technical support, or application development.

• Proven experience managing relationships with Managed Service Providers (MSPs) and other IT vendors.

• Strong knowledge of ITIL and ITSM frameworks and experience in implementing continuous service improvement initiatives.

• Experience with enterprise applications, project management, and budget oversight.

• Familiarity with common ticketing systems such as ServiceNow or similar platforms

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.