Sr Quality Manager- Materials Value Streams

Job Description Summary

The Quality Leader for GSC Materials Management is responsible for leading quality strategy, execution, and continuous improvement across Materials Management Value Streams within factories and repair shops, with a primary emphasis on warehousing operations. This role serves as the quality focal point for ensuring material handling, storage, movement, accuracy, compliance, and process execution meet business, customer, and regulatory requirements.
The role provides people leadership supporting materials management and is accountable for deploying and sustaining the Built In Quality (BIQ) and Zero Defect Framework across warehousing and related material flow processes. The Quality Leader will lead nonconformance response and resolution activities, including NCR investigations, structured problem solving, Corrective Action and Preventive Action processes, and the use of CIMs, RCAs, and PSRs to eliminate recurrence and improve process capability.
This position requires strong cross-functional leadership, operational quality expertise, and the ability to drive disciplined execution across supply chain, operations, repair, engineering, and shop teams.

e leader qualité pour la gestion des matériaux GSC est responsable du pilotage de la stratégie qualité, de son exécution et de l'amélioration continue au sein des flux de valeur de la gestion des matériaux dans les usines et les ateliers de réparation, avec un accent principal sur les opérations d'entreposage. Ce poste joue le rôle de point de focalisation qualité afin de garantir que la manutention, le stockage, les mouvements de matériaux, l'exactitude, la conformité et l'exécution des processus répondent aux exigences de l'entreprise, des clients et des autorités réglementaires.

Ce rôle assure le leadership des équipes en soutien à la gestion des matériaux et est responsable du déploiement et de la pérennisation du cadre Built In Quality (BIQ) et Zero Defect dans l'entreposage et les processus associés de flux de matériaux. Le leader qualité pilotera les activités de gestion et de résolution des non-conformités, notamment les investigations NCR, la résolution structurée de problèmes, les processus d'actions correctives et préventives, ainsi que l'utilisation des CIM, des RCA et des PSR afin d'éliminer les récurrences et d'améliorer la capabilité des processus.

Ce poste requiert un fort leadership transverse, une solide expertise en qualité opérationnelle et la capacité à assurer une exécution rigoureuse au sein des équipes supply chain, opérations, réparation, ingénierie et atelier.

Job Description

Roles and Responsibilities

Quality Leadership and Strategy

• Lead quality performance for GSC Materials Management across value streams supporting factories and repair shops.
• Develop and execute the quality strategy for warehousing and materials management processes aligned to business goals, customer expectations, and operational priorities.
• Serve as the primary quality leader for material storage, handling, preservation, identification, traceability, inventory transactions, picking, packing, shipping, receiving, and internal material movement.
• Partner with site and functional leadership to establish a proactive quality culture within warehousing and materials operations.
• Provide direct people leadership, coaching, development, and performance management for assigned quality team members.

• Lead deployment, integration, and sustainment of Built In Quality (BIQ) principles across materials management and warehousing operations.
• Drive implementation of the Zero Defect Framework to prevent defects, transaction errors, process escapes, and material nonconformances.
• Ensure quality controls are embedded at the point of activity rather than relying solely on downstream inspection.
• Define, standardize, and monitor process control methods, quality gates, layered process checks, and error-proofing mechanisms within warehouse processes.
• Champion prevention-based quality practices through standard work, visual management, leader standard work, and process discipline.

• Lead NCR investigations related to materials management, warehousing, factory support, and repair shop operations.
• Own and facilitate structured problem-solving activities for quality issues, including CIMs, root cause analyses, and PSRs.
• Ensure containment, correction, root cause identification, corrective action, and preventive action are robust, timely, and effective.
• Drive closure discipline for nonconformances and ensure actions are validated for effectiveness and sustained over time.
• Escalate significant risks, recurring issues, and systemic process failures to leadership with clear recommendations and recovery plans.
• Analyze trends in defects, inventory discrepancies, material damage, labeling issues, transaction errors, and process escapes to identify systemic improvement opportunities.

• Ensure warehousing and materials management processes comply with internal quality standards, business procedures, customer requirements, and applicable regulatory or industry requirements.
• Support audits, process reviews, and compliance assessments related to materials management and warehouse quality systems.
• Verify effective control of nonconforming material, segregation practices, disposition controls, and traceability requirements.
• Oversee process adherence for receiving inspection interfaces, material preservation, shelf-life management where applicable, storage conditions, and material identification accuracy.
• Collaborate with operations, logistics, sourcing, and repair teams to ensure material quality risks are addressed across the value stream.

• Lead continuous improvement initiatives focused on defect prevention, process capability, inventory accuracy, warehouse process compliance, and customer satisfaction.
• Use quality data, operational metrics, and trend analysis to prioritize improvement actions and resource deployment.
• Drive standardization and simplification of warehouse quality processes across factories and repair shops where appropriate.
• Promote Lean, problem-solving, and quality improvement methodologies to reduce waste, improve process robustness, and improve first-time quality.
• Share lessons learned, best practices, and preventive actions across value streams and sites.

• Bachelor's degree in Engineering, Supply Chain, Quality, Operations, Materials Management, or a related field.
• Significant experience in quality, supply chain quality, manufacturing quality, materials management, or warehouse operations.
• Prior people leadership experience with responsibility for coaching, performance management, and team development.
• Demonstrated experience leading investigations and structured problem solving in an operational environment.
• Experience with nonconformance management, root cause analysis, and corrective/preventive action systems.
• Working knowledge of quality management systems, process control, and compliance disciplines in industrial, manufacturing, or repair environments.

• Experience in factory, warehouse, distribution, repair shop, or service center quality leadership.
• Knowledge of BIQ, Zero Defect, Lean, and continuous improvement methodologies.
• Certification or formal training in quality and problem-solving tools such as Lean, Six Sigma, 8D, RCA, or equivalent.
• Familiarity with ERP, warehouse management systems, and quality data/reporting tools.
• Experience supporting internal or external audits and compliance programs.