Sr. Analyst Services Customer Order and Fulfillment (São Paulo/SP)

Job Description Summary

Job Description

Responsibilities:

• Lead full coordination of parts deliveries to meet site demands and operational priorities;
• Proactively prevent delays and reduce turbine downtime through effective planning and follow-up;
• Drive performance improvements by optimizing SLA and OTD (On-Time Delivery) metrics. Investigate root causes of OTD deviations and collaborate cross-functionally to implement corrective actions;
• Investigate root causes of OTD deviations and collaborate cross-functionally to implement corrective actions;
• Provide expert guidance and operational support to internal stakeholders;
• Ensure full compliance across the end-to-end parts delivery process;
• Conduct parts compatibility analysis when original requested materials are unavailable;
• Partner closely with Planning, Repair, Warehouse, Sourcing, Logistics, and Engineering teams to develop alternative solutions and ensure timely delivery;
• Monitor delivery performance, resolve issues, generate reports, and track KPIs to support continuous improvement.

• Bachelor's Degree in Business Administration, Logistics, Engineering, or related field;
• Experience in Order Management;
• Strong knowledge of end-to-end order management processes;
• Proficiency in MS Office (Excel, Word, PowerPoint), Power BI, and Smartsheet;
• Intermediate/Advanced English (written and spoken);
• Experience with Oracle systems will be considered a plus.