Specialist - Customer Care (Campinas/SP)

Job Description Summary

Job Description

Key responsibilities:

• Provide high-quality customer service to internal and external customers, ensuring timely, professional, and accurate responses;
• Create quotations and enter purchase orders into the designated ERP system (SAP);
• Act as the focal point for customer-related data, including quotations, orders, shipments, receipts, and other customer service activities;
• Respond quickly to urgent requests to expedite material delivery;
  Provide post-shipment documentation and support the resolution of billing and invoicing issues;
• Review and manage Open Orders to ensure on-time deliveries (OTD) and support regional sales objectives;
• Build and maintain strong relationships with customers and internal stakeholders, establishing trust and effective collaboration;
• Ensure accurate and auditable data records are maintained in compliance with internal and external audit requirements;
• Act as a key support partner for the Sales team;

• Bachelor's degree, preferably in Business Administration, Engineering, International Trade, or related fields;
• Previous experience in customer service, aftermarket, commercial back-office, or similar roles;
• Proven experience managing multiple customers and orders simultaneously;
• Advanced English (written, listening and spoken);
• Intermediate Spanish to support regional communications with customers and internal teams (written, listening and spoken);
• Geographic mobility: Campinas (SP).

• Experience with ERP systems, preferably SAP;
• Knowledge of industrial equipment, turbine control systems, or aftermarket services (e.g., GE, Woodward, Baker Hughes, or similar);
• Basic understanding of financial concepts, billing, and order-to-cash processes.