Specialist - Customer Care

Job Description Summary

The Aftermarket Specialist is responsible for providing excellent customer service and supporting the Customer Service and Commercial teams across the Latin America region.

Job Description

Key responsibilities:

• Provide high-quality customer service to both internal and external customers, ensuring timely, professional, and accurate responses.
• Create quotations and enter purchase orders in the designated ERP system (SAP).
• Act as a focal point for customer-related data, including quotations, orders, shipments, receipts, and other customer service activities.
• Respond to emergency orders in a timely manner to expedite material delivery.
• Provide post-shipment documentation and support the resolution of invoicing and billing issues.
• Review and manage Open Orders to drive on-time delivery (OTD) and support regional sales objectives.
• Build and maintain strong relationships with customers and internal stakeholders to establish trust and effective collaboration.
• Ensure accurate and auditable data records are maintained in compliance with internal and external audit requirements.
• Act as a key support partner to the Sales team.

• Bachelor's degree required, preferably in Business Administration, Engineering, International Trade, or related fields.
• Minimum of 2 years of experience in customer service, aftermarket, commercial back-office, or related roles.
• Proven experience managing multiple customers and orders simultaneously.
• Ability to work effectively in a cross-functional and multicultural, multi-country team environment.
• Strong organizational skills with the ability to manage priorities and work independently.
• Advanced English proficiency (written and verbal).
• Intermediate Spanish proficiency to support regional customer and internal communications.

• Experience with ERP systems, preferably SAP.
• Knowledge of industrial equipment, turbine control systems, or aftermarket services (e.g., GE, Woodward, Baker Hughes, or similar).
• Basic understanding of financial concepts, invoicing, and order-to-cash processes.
• Calm, analytical approach to problem-solving and continuous process improvement.
• Ability to communicate effectively with all levels of the organization.