South Fleet - Service Director

Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for two of Gas Power's biggest customers located in the South East United States.

Job Description

As the South Fleet Service Director, you will be responsible for managing the headquarter customer relationships to drive the portfolio and lead a team of Customer Portfolio Managers and field service professionals to plan for and execute maintenance activities to deliver safe, reliable and efficient equipment operation for our customers. You will be accountable for two of our biggest fleet customers in the region. This role will grow your operational, technical, customer and leadership capabilities.

Roles and Responsibilities

• You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results.
• Be the operational single point of contact for customer leadership and be a key member of the ITR account team.
• Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences.
• Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality.
• Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes.
• Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio.
• Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning, outage execution and risk mitigation.
• Drive continuous improvement through structured problem solving, identification and implementation of corrective and preventative actions and countermeasures.
• Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure.
• Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports.
• Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing.
• Lead robust daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities.
• Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities.

• Bachelor's degree in mechanical engineering or similar engineering degree from an accredited university or college.
• Minimum of 5 years of engineering, operational or business experience with technical knowledge of the Gas Power Services business, technology and equipment.
• Minimum of 2 years of experience managing/directing individual contributors.

• You have a passion for customer service with desire to deliver superior experience and outcomes.
• You are someone passionate about our GE Vernova Gas Power products with superior Gas Power Business product knowledge.
• You have demonstrated experience working as One Team and cross functionally to deliver for our customers.
• You are someone who brings previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate.
• You have experience with lean principles, a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change.