Software Support Engineer

Job Description Summary

GE Vernova have an exciting opportunity for a Software Support Engineer to work at our client office in Oslo, Norway.
The successful candidate will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will be responsible for departmental operations planning/execution or be focused on execution of professional activities within a technical discipline. You will function with some autonomy but be guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc).

Job Description

Main Responsibilities:

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Developing conceptual knowledge of professional discipline which may include support roles with specialised expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding
• Participate to on-call rotations, usually a week per month
• On site work in Nydalen, Oslo.

• This role requires experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or equivalent.
• Experience of EMS
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

• Experience with e-terra
• Knowledge of docker, Jenkins, Git Hub or Kubernetes
• Oracle