Site Quality Manager

Job Description Summary

In this Site Quality Manager role, you will manage a team of people within the Site Quality Department. This role will impact approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

The Richmond Service Center (RSC) Site Quality Leader is responsible for driving quality and operational excellence throughout RSC and accountable for delivering a quality compliant product to the customer while minimizing the' Cost of Poor Quality' impact to the site and the business. The Site Quality Leader will partner with RSC leadership to co-establish processes which prevent defects from occurring and effectively deal with defects when they occur. The Site Quality Leader will team with external Repair Value Stream (RVS) team members (Sales, Engineering, Sourcing, RVS Quality, Lean, etc.) to ensure their processes enable the site to meet required Quality KPIs. In all matters the Site Quality Leader will act with speed, urgency, and authority to establish a culture of zero defects and continuous improvement.

• Champion Quality - Drive and implement effective quality culture into the organization
• Own shop operation quality metrics and drive systematic analysis & improvement actions
• Implement effective Quality Management System
• Maintain / roll out procedures and update to operations
• Implement and lead process and quality improvement projects
• Work with engineering and operation to identify, analyze, and solve repair quality issues
• Help Inspection Leader in leading inspection team to meet safety, quality, production, and delivery metrics
• Develop and implement process controls for critical processes
• Deliver operational cost, sales, and margin budget and cash metrics
• Manage the structured OJT and skill certification scheme
• Drive root cause analysis for internal and external quality issues
• Lead quality risk assessment on operation processes to mitigate potential risks and identify required actions
• Train the Quality Team and RSC Operations on the proper use of quality tools and practices

• Bachelor's Degree from an accredited university or college
• Minimum 5 Years of professional experience in a quality, technical, manufacturing, operations, or repair services role
• Minimum 3 Years in a supervisory or managerial experience in a manufacturing environment or military
• Experience with ISO 9001:2015 Quality Management System

• This position is 100% onsite at GE Richmond Service Center
• Must be legally authorized to work in the U.S. without sponsorship now or in the future
• Must successfully complete a drug screen and background check

• Experience interacting with leadership at customer and/or regulatory organizations. Ability to connect in an authentic, meaningful way with customers and other external constituents.
• Strong knowledge of gas turbine repair processes & equipment, manufacturing knowledge is also desirable
• Proven record of accomplishment driving continuous quality improvement in a manufacturing environment.
• Excellent communication and presentation skills; ability to influence stakeholders and build trust with customers, managers and team members.
• Strong operating background. Ability to sift through complex information and focus on the critical few priorities.
• Ability to manage competing priorities and effectively interact with all levels of management to resolve issues that cross organizational boundaries.
• Strong mechanical aptitude (i.e. intuitive understanding of mechanical processes).
• Manufacturing quality, production and/or engineering experience.
• Demonstrated ability to perform data and statistical analysis.
• Proficiency and experience with Microsoft Office applications (Word, Power Point, Excel, Outlook).