Services Specialist - On Site Services

Job Description Summary

The On Site Services Specialist (OSS) will have technical knowledge and experience working with GE/Alstom and oOEM turbines. He/she is responsible for the on-site machining of major rotating equipment components. In addition, He/she will set up and operate a variety of manual and numerically controlled machine tools.

Job Description

Key Responsibilities

• Execute assignments according to GE EHS and Quality requirements & ensure rules are understood by the crew prior to the start of work.
• Provide technical and EHS direction to those performing the work on Customer sites.
• Lead and supervise repair jobs at Customer sites and act as the representative of On Site Services Specialist (OSS) in front of the customer (internal and external) to ensure safe, quality and timely completion of work.
• Perform in-situ machining operations, including milling, boring, flange facing, drilling, grinding, and turning, on gas and steam turbine components.
• Operate portable boring bars and machining equipment for precise machining of turbine casings, bearing housings, and diaphragms.
• Conduct gas turbine casing alignment to ensure proper fit and assembly of turbine components.
• Perform steam turbine diaphragm alignment to restore concentricity and minimize efficiency losses.
• Carry out shaft and journal repairs, including grinding, polishing, and metal spraying, to restore worn-out surfaces.
• Use laser or dial indicator alignment techniques to achieve precise positioning of machined components.
  Complete all pre-job planning and post job reporting required, fulfilling the needs of the customer as assigned including machine and tooling preparation, ordering parts and supplies.
• Special duties can include but not be limited to: projects as assigned by management, development of innovative service offerings, delivery of training, and drive safety, quality, and customer-centric culture.
• Must be willing to travel globally on short notice, and for extended periods of time during outage seasons; and the willingness to work weekly schedules that are not uniform on a day-to-day basis.

• Bachelor's degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
• Minimum 10 experience on power generation equipment, out of experience on GE/Alstom and OEM Turbines machining and repair.
• Good knowledge of Microsoft Office.
• Ability to handle complex work-packages.
• Ability to work in different countries and cultures.
• Able to understand/read technical work instructions in English.
• Willing to train other persons according to the requirements (OJT).
• Demonstrate ability to plan, organize, and work in a team of Onsite Service Crew.
• Willingness and ability to travel for work globally on short notice and for extended periods of time, including weekends and holidays. This position requires 70 - 80% travel.

• Has the knowledge and skill to actively support an outage and be aware of where to seek answers to questions as they arise.
• Excellent written and oral communication skills, to convey technical concepts to business and technical personnel
• Ability to work under pressure; Take ownership of onsite activities
• Willing to travel, in country and worldwide, and to work over-time
• Strong analytic and problem-solving skills
• Good interpersonal and organizational skills.
• Cross-Cultural Conflict Resolution and ability to mediate interpersonal issues within a diverse crew is vital.
• Mentorship/Coaching: Beyond just "training," the ability to create structured development plans for junior technicians to accelerate their competency.
• Cultural Intelligence (CQ): Proactive knowledge of regional business etiquette and safety protocols in different international markets.