Services Specialist - Customer Order and Fulfillment

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• Screen and prioritize incoming requests received via Salesforce (NEX) or via email.
• Enter Quotes/Orders into SAP/Oracle based ERP System.
• Purchase Order Verify (POV) existing orders.
• Send out initial customer quote and order acknowledgements.
• Keep key contact between QFS, Sales, Order Manager
• Support global team entry activities and metrics.
• Support both external and internal customers
• Support new system releases and enhancement testing (i.e. SAP PMx ERP, Oracle Alpha ERP, NEX, etc.).

• Bachelor's degree from an accredited university or college.
• Relevant experience in customer service is an advantage, experience in a multinational company is a plus.
• Solid knowledge of Microsoft Office software
• Confident communication level of spoken and written English and fluent Spanish knowledge is a must
• Capabilities to effectively communicate both horizontally and vertically with customers and within GE Vernova organizations
• Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.

• Team player attitude.
• Self-starter, capable of working with minimum supervision.
• Tolerate monotonous work on a daily base.
• Strong, passionate supporter of customer service excellence.