Services Hub Leader Thailand ONW

Job Description Summary

The Services Hub Leader will be responsible for managing and operating multiple windfarms, involves driving operational rigor and efficiency, fostering a culture of safety among the site team, people management and managing customer issues, escalations and ensuring exceptional customer experience. The ideal candidate will possess strong technical knowledge of wind turbine technology, exceptional people management skills, site management experience and a proactive approach to resource planning and process standardization.

Job Description

Roles and Responsibilities

• Management of Operation & Maintenance of multiple windfarms. Management and oversight of the site management teams and serve as a primary customer interface for complex operational matters.
• Maintain compliance and proficiency of Contractual Full Services Agreements obligations.
• Manage assigned O&M KPIs at hub level to improve operational efficiency and performance.
• Ensure high wind farms availability targets, minimize downtime to meet performance requirements.
• Liaison with internal functions to support site activities that require support related to complex issues impacting site operations and related customer interface.
• Excellent knowledge on wind turbine technology and it's component details like gearbox, DFIG generators, blades, control systems etc.
• Plan and allocate labor and parts; ensure timely execution of corrective, preventive, and retrofit activities.
• Proactively anticipate and manage risks related to customers, contracts, and compliance by identifying potential issues and taking appropriate actions. Independently manage customer issues and contractual matters using effective problem-solving skills.
• Ensure contractual operational rigor and effective customer interfaces.
• Manage technical coordination with FPM team and remote operation centers for site issues.
• Have strong people management skills to manage team comprises of both GE Vernova and supplier Techs. Educate/update team about GE Vernova processes, procedures, instructions for technical, training compliance, safety and business awareness topics. Manage performance development and ensure employees get platform and opportunity to demonstrate their contribution.
• Champion a strong safety culture; conduct regular audits/Gemba walks; ensure compliance with EHS standards, instructions, and guidelines.
• Ensure Operations financial conditions are in balance. Identify early financial impacts with risk adverse operation and business requirements needs