Services Engineer - Market Management System Business Analyst

Job Description Summary

We're looking for a Services Engineer - Market Management System (MMS) Business Analyst. This is a business analyst role for developing requirements for MMS solutions. MMS solutions are large, complex, highly available systems that are subject to high security standards and incorporate the latest in software industry technologies.

The ideal candidate will have a deep understanding of market system concepts and business processes. You will work closely with internal teams, external customers and Solution Providers (Partner/Integrators) to enable project teams to deliver to mutually agreed business requirements and acceptance criteria (e.g. quality, volume, timeliness).

Job Description

• Contribute to the implementation of MMS solutions utilizing the Software Suite.
• Own technical deliverables during the entire lifecycle of the projects.
• Develop business requirements, both functional and non-functional for MMS solutions.
• Collaborate and workshop with both internal and external SMEs in the development of business requirements and scopes of work.
• Develop requirement traceability matrices to ensure agreed requirements are completed and fully tested.
• Elaborate business requirements into development "stories" with acceptance criteria to a level the development team can deliver during planning and build phases.
• Collaborate with development teams throughout build phases to remove any ambiguity of requirements.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and have the ability to propose different solutions outside of set parameters to address more complicated processes with technical variety and/or interdependent production cycles.
• Use technical experience and analytical thinking.
• Use multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience.
• May lead small projects with low risks and resource requirements.
• Explain information; developing skills to bring team members to consensus around topics within field.
• Convey performance expectations and may handle sensitive issues.

• Master's degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
• Proven experience in a technical consultancy role within the electrical utility industry especially with Operational Technologies such as any of MMS, EMS, DMS, OMS solutions.
• Experience with energy & ancillary services markets such as Day Ahead (DA) & Real time (RT) is a plus.
• High level understanding of market systems solution from an OT standpoint is desirable.
• Minimum of 5 years related work experience.

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Collaboration and Coordination: Working closely with project leads, SMEs and end-clients.
• Customer Interaction: Being customer-focused, the role requires a high degree of interaction and consultancy, necessitating strong interpersonal skills to manage relationships and expectations effectively