Services Analyst

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
• Candidate should be able to front-end customer interactions and represent GE at customer sites for meetings and system trouble-shooting.
• Candidate with understanding on GE proprietary App Suites Series 3 or Series 6 will be preferred.
• Windows Server 2025 configuration and administration
• Good understanding in eterra - Transmission products' integration, Habitat / SCADA / Platform / EFEP / Archive / COMM
• Understands Backup software like Acronis / Veeam
• Relational databases: SQLServer / Postgres
• Scripting development with any of the following: PowerShell/Perl/Python/batch/bash
• Integration Testing to identify the issues as solution configuration issue
• Associate in Pre-FAT and FAT activities

• For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Candidate should be an Engineering Graduate with degree in B.E./ B.Tech in IT , ECE, CS, equivalent
• Candidate should have good understanding of System IT architecture, LAN WAN interfaces, Cyber security, SCADA system and interfaces.

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
  
  Note:
  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.