Service Engineer

Job Description Summary

Site Service Engineer is a key role delivering range of service solutions primarily for S.Korea customers & OEM projects. Daily activities include but not limited to technical support, onsite services performing product installation & commissioning, case & process management on Monitoring & Diagnostics products. The role will be working with local channel partner teams, sales, technical application & service engineers across CEAP region including factory in UK reporting to the Region Services Leader based in Australia.

In return you will be rewarded with full scale product & continuous hands-on work training upon joining, global working exposure, unparalleled development opportunities, access to GE VERNOVA's state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world's best leaders on other Grid Automation products.

Job Description

Essential Responsibilities

• The key responsibility is to deliver onsite services [Installation & Commissioning] for ongoing projects in S.Korea, manage and execute Grid Automation product solution, case management & repairs remotely and/or on customer site where necessary.
• Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
• An expert in utilizing customer case management tool - Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
• Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
• Troubleshoot, analyze and resolve complex customer issues remotely, channel repair centre and on site fully independently.
• Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
• Maintain accurate and traceable records works completed and prepare regular reports as and when required.
• Manage local inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of base.
• Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipments.
• Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
• Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.