Senior Technical Writer
Job Description Summary
We are seeking an experienced Senior Technical Writer to lead the development of high-quality technical documentation for complex enterprise software products and release materials. This role requires strong expertise in structured authoring, documentation strategy, and cross-functional collaboration. The Senior Technical Writer will own documentation deliverables, define standards, mentor junior writers, and help improve documentation processes across teams.
Job Description
Key Responsibilities
• Own the creation, review, and maintenance of advanced technical documentation including user guides, deployment guides, troubleshooting content, architecture overviews, and release notes.
• Partner with engineering, product management, QA, support, and other stakeholders to gather technical details and translate them into clear, accurate documentation.
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• Lead documentation planning for product releases and Agile sprints.
• Define and maintain documentation standards, templates, style guides, and information architecture.
• Use structured authoring tools and content management systems to produce scalable, reusable documentation.
• Review and improve existing documentation for clarity, consistency, and completeness.
• Mentor junior technical writers and provide feedback on writing quality, process, and documentation practices.
• Improve documentation workflows, publishing processes, and version control practices.
• Contribute to documentation strategy, content governance, and cross-product consistency.
• Support customer-facing documentation updates, and internal knowledge management initiatives as needed.
Required Skills
• Strong technical writing experience in software, enterprise, or technical product environments
• Excellent written communication and editorial skills
• Hands-on experience with DITA, XML, and structured authoring tools such as Oxygen Author
• Experience with Git/GitHub, version control, Azure Devops (ADO) and collaboration workflows
• Familiarity with documentation publishing systems, CMS platforms, and CI/CD-based publishing processes
• Strong ability to work independently and manage multiple priorities
• Proven experience collaborating with engineering and product teams
• Strong understanding of Agile/Scrum documentation processes and release cycles
Good to have Skills
• Experience documenting APIs, deployment processes, cloud platforms, or enterprise software
• Familiarity with ADO, Confluence, or similar tools
• Experience improving documentation systems, workflows, or content governance
• Ability to mentor or lead other writers
• Understanding of software development lifecycle and technical product architecture
Education and Experience
• Bachelor's degree in English, Communications, Computer Science, or a related field
• 6+ years of technical writing experience, preferably in software or enterprise environments
Additional Information
Relocation Assistance Provided: Yes
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
- 401(K) With Company Matching
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
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