Senior Services Staff Manager

Job Description Summary

Join our dynamic Grid Service Delivery Team at GE Vernova, where we are committed to revolutionizing the energy landscape through innovative grid solutions. Our team is dedicated to ensuring the seamless integration and optimal performance of grid technologies, driving customer success and fostering sustainable growth in the energy sector.

As a Senior Services Staff Manager within our Grid Service Delivery Team, you will play a crucial role in steering sustained customer success and growth throughout the post-sales project lifecycle. Your diverse expertise will be applied across training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy-all with a robust digital focus.

Job Description

Roles and Responsibilities:

Leadership and Mentorship

• Overseeing a moderately sized cross functional team, ensuring harmony across personalities and skillsets.
• Acts as a resource for colleagues with less experience.
• Lead small projects with moderate risks and resource requirements.
• Explains difficult or sensitive information and works to build consensus.
• Developing persuasion skills required to influence others on topics within field.
• Through the lens of one team, coordinating cross functionally between Delivery, Support, Product, Engineering with a one team mindset.

• Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our Software Suite.
• Own technical deliverables throughout the entire project lifecycle, ensuring projects stay on track in terms of budget, time, and customer expectations.
• Engage in all phases of assigned projects, participating in decisions on architecture, design, and functionality.

• Work closely with clients to understand their unique needs and develop tailored strategies through site assessments.
• Make standard recommendations on workflow, application, interface, reports, testing, and uploads to customers during the implementation process.
• Ensure go-live readiness and provide support, including post-live checkups, to guarantee customer satisfaction.

• Develop specialized knowledge in your discipline and serve as a best practice/quality resource.
• Stay abreast of the latest technical developments in your area and contribute to strategy and policy development.
• Ensure delivery excellence within your area of responsibility.
• Market Awareness and Integration:
• Possess in-depth knowledge of best practices and understand how your area integrates with others.
• Have a working knowledge of the competition and the factors that differentiate them in the market.

• Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering.
• Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations.
• Utilize multiple internal and limited external sources outside of your own function to arrive at decisions.

• Master's degree from an accredited university or college or bachelor's degree from an accredited university with 8+ years of experience in a power system/software delivery function.

• Candidates who apply for this position must be willing to work in a hybrid model, requiring them to be present in the office for 3 days a week at one of the GEV Hubs located in the areas listed in the job posting.
• Eligible candidates must be able to work in the US, without requiring sponsorship, now or in the future.

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.