Senior Services Manager - Project Management Services

Job Description Summary

A Senior Services Manager - Project Management Services provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities:

• Lead implementation success for specific red project accounts delivery.
• Embed with early programs with key accounts that have complex deliveries.
• Guide our customers, partners and GEV peers to get project off red status.
• Advise our customers and work with partners and GEV teams to develop a path to complete delivery.
• Ensure customers implement the business value of their solution.
• Manage risk across functions to deliver on program dependencies to deliver on time.
• Work closely together with different departments to deliver expertise and to help our customers reach their delivery go-live.
• Help develop standard work to scale organizational execution, improve standard work based from root cause analysis on red projects.
• Ability to problem solve and work through implementation barriers.
• Ability to monitor data drive action at all levels of the organization.
• Ability to leverage internal resources to ensure client needs are met.
• Roll-up your sleeve mentality and ready to do work with the team; be part of the solution.
• Measurements: Customer Loyalty, On time Delivery, Quality Delivery, Meeting scope commitment, Customer sentiment
• Abide by all GE Spirit and Letter policies, including, but not limited to Integrity, Diversity, Proprietary Information, Conflict of Interest, QMS, and EHS

• Bachelor's Degree. A minimum 7 years of professional experience.
• At least 2+ years management of large software project portfolio
• At least 2+ years in partner led delivery model.
• 5+ years in utility industry, or other large customer project environment
• Experience in a matrix environment and leading change
• Must be based in Europe, prefer Romania

• Client Management and Program Management.
• Strong people management, influencing, and conflict resolution skills. Find the solution to meet the contractual commitments.
• Motivating team to consider new approaches to meet contract commitments.
• Demonstrated ability to lead multifunctional team environments and to develop, execute, and coach individual and team priorities
• Ability to lead multiple long and short term projects simultaneously.
• Knowledge of the GE EMS/DMS Products and real-time SCADA systems or similar OT solution environments.
• Able to work within a multi-discipline, multi-cultural team environment
• Good problem-solving skills and a proactive approach to project management
• Strong communicator, able to juggle multi-tasking in a high pressure environment
• Strong oral and written communication skills, including presentation skills
• Ability to work across diverse personalities and matrix organization
• Credible, self-starting, a sense of urgency, a bias to action, good judgment, level headed under pressure
• Ability to think on one's feet, positive, enthusiastic in face of challenges, realistic in face of requirements, and creative in face of opportunities