Senior Program Manager - Visual Intelligence.

Job Description Summary

Drive dynamic and sustained customer success and growth in the post-sales customer lifecycle with a Digital focus, delivering cutting-edge training, professional services, and technical support. Champion impactful approaches, projects, and programs that enhance the functional area and overall business organization, fostering innovation and efficiency. With significant input into priorities and moderate autonomy, lead specific deployments, AI model engineering projects, new features, and proof-of-concept oriented projects. Influence quality, efficiency, and effectiveness within your team while guided by professional practices and policies. Elevate customer retention, expansion, and advocacy to new heights, ensuring long-term success and satisfaction.

Job Description

Roles and Responsibilities

• Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

• Master's degree in Computer Science or STEM, from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Software Service Delivery.
• Proven experience and success in PROGRAM management implying multiple aspects of computer vision based enterprise software deployment (infrastructure, DevOps, back-end, front-end, UX/UI, product management).

• Candidates who apply for this position must be willing to work in a hybrid model, requiring them to be present in the office for 3 days a week at one of the GEV Hubs located in the areas listed in the job posting.

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs. Established project management skills.