Senior Heavy Duty Power Customer Portfolio Manager - Power Outage Manager

Job Description Summary

Projektmanagement/Planung/Koordination von Aktivitäten in der Regel im Rahmen eines Produktions- oder Dienstleistungsprojekts zur Erfüllung eines Kundenauftrags oder -bedarfs gemäß finanzieller/wirtschaftlicher Parameter und zur Gewährleistung der Kundenzufriedenheit. Beeinträchtigt die Fähigkeit des Teams, Service, Qualität und Aktualität der Ziele zu erreichen.Die Rolle unterliegt operativen Richtlinienzielen.Innerhalb der Rolle besteht eine moderate Autonomie.Um die gewünschten Ergebnisse zu erzielen, ist ein hohes Maß an operativem Urteilsvermögen erforderlich.

Job Description

• In this role, you will oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team. You will be responsible for managing information flow, ensuring the timely resolution of issues, and negotiating changes or solutions as needed. Additionally, you will ensure adherence to all operational, financial, and technical contract specifications. The role involves leading proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
• Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• In this role you'll be representing GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
• Foster strong relationships and serve as the single point of contact for all customer communications.
• Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Manage the customer portfolio P&L and identify opportunities for growth .
• Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
• Drive the Outage 360 process and Change Order management. Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
• Manage the full lifecycle of On-Site and Shop repairs-from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.

• Bachelor's degree from an accredited university or college required
• Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.

• Bachelor's Degree preferably in a technical / Engineering Mechanical, Electrical, STEM. Master's degree preferred.
• Experience planning and executing outages.
• Strong quality background with Black Belt certification
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic, and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication, presentation & organizational skills