Revenue Account Manager

Job Description Summary

The Revenue Account Manager, Global Deal Desk leads the full renewals process for Operate maintenance and support contracts across the Americas, with a focus on retaining customers, increasing pricing year over year, and expanding license revenue. The role balances strong customer relationships with commercial rigor to protect and grow recurring revenue.

Job Description

Essential Responsibilities:

• Own the renewals pipeline for assigned maintenance and support contracts, ensuring timely renewals and reducing churn.
• Develop renewal strategies on pricing, term length, and value to align with customer and business goals.
• Analyze contract performance, usage, and spend to identify upsell, cross-sell, and optimization opportunities.
• Prepare renewal quotes and proposals, and lead customer commercial discussions with Sales and Account Management.
• Ensure all renewal offers comply with internal pricing, discount, margin, and risk policies.
• Partner with Commercial teams on contract terms, while maintaining accurate forecasts and reporting in Salesforce and Oracle.
• Track renewal performance metrics, drive process improvements, and share best practices across teams.

• Requires advanced experience in Sales, Digital Sales, and Proposals.
• Education is comparable to a bachelor's degree, or a high school diploma with relevant experience.
• Must be able to communicate in both English and Portuguese.
• Needs strong oral and written communication skills.
• Should be able to analyze problems and develop effective solutions.
• Requires planning, documentation, program execution, and solid project management skills.