Renewals Contract Management Specialist

Job Description Summary

Veille au respect des normes, au développement continu des ressources humaines et des processus, à la gestion efficace du budget et des ressources tout en veillant à ce que l'équipe dispose des processus et des outils nécessaires pour respecter les engagements du projet de services professionnels. Exerce une influence sur les opérations département et est responsable de la planification et/ou de l'exécution. Ce rôle jouit d'une certaine autonomie, mais est axé sur l'exécution d'activités au sein d'une discipline opérationnelle couverte par les pratiques et procédures fonctionnelles standard. Un certain discernement peut être nécessaire, mais généralement dans le cadre d'une orientation.

Job Description

Essential Responsibilities

• Develop and execute PERS renewal pricing calculations, proposals, and quotes on an ongoing and proactive basis.
• Generate customer quotes and manage follow-up activities through phone and email communication.
• Update and maintain accurate, current customer data records for all PERS customers.
• Perform data entry and data enrichment activities to support installed base cleanup and database integration efforts.
• Support the Customer Success team with renewal-related data, pricing, quoting, and account activities.
• Respond to requests from other PERS teams as needed, representing the Renewals team in a professional and collaborative manner.
• Support warranty-related processes, including service contract maintenance.
• Perform rebooking activities as required.
• Manage cases and related follow-up actions to support renewals and customer account needs.
• Provide support for additional projects and operational initiatives as needed.

Qualifications/Requirements

• Bachelor Degree and minimum of 2 years in similar position or sales support, customer service, order management, proposal management
• English and Spanish fluent communication skills

Desired Characteristics

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment
• Strong sense of urgency and ability to prioritize effectively
• Exceptional attention to detail and commitment to data integrity
• Analytical, curious, and solution-oriented mindset
• Results-driven with the ability to navigate obstacles and execute successfully
• Strong collaboration skills and ability to work effectively across cross-functional and matrixed organizations
• Effective written and verbal communication skills
• Strong interpersonal skills and the ability to build relationships across teams
• Self-motivated, proactive, and comfortable working independently
• Adaptable and enthusiastic, with the ability to succeed in an evolving business environment

Additional Information

Relocation Assistance Provided: No

Client-provided location(s): Monterrey, Mexico

Job ID: GE_power-2058333561

Employment Type: FULL_TIME

Posted: 2026-06-09T18:34:15