RCA Leader - Electrical Engineering

Job Description Summary

The Senior Electrical Engineering RCA Leader will own, execute and resolve assigned Root Cause Analysis projects (RCAs) related to electrical wind turbine components and equipment from a technical & process perspective. This role includes technical ownership, driving root cause identification, corrective action development and support the implementation of systematic improvements for the most prevalent issues across our fleet. This will be achieved by partnering with different functions such as Design Engineering, Sourcing, Parts, Services, Warranty and Quality, and by using key root cause principles and disciplines such as Lean, 8D, Shainin and/or Six Sigma.

The Senior Electrical RCA Leader will be responsible for driving sustained product improvement throughout our contracted fleet striving to build the world's best running fleet. The Senior Electrical RCA Leader will develop, own, implement, and support product quality initiatives across the global product. The Senior Electrical RCA Leader will also drive process improvement, closed loop lessons learned with our design segment partners across product life cycle.

Job Description

Roles & Responsibilities:

• Wing to Wing product issue ownership for all assigned Electrical RCA's.
• Own, lead, execute, and resolve assigned critical and minor RCAs in the Electrical team from both technical and operational perspective, to drive root cause analysis to achieve timely and robust issue resolution, addressing emerging issues and reducing part failures for all electrical components.
• Define and implement fast track containment for the assigned RCAs.
• Develop effective relationships with the Fleet Performance, NPI Engineering, Field, Sourcing, Parts and Quality teams along with other resources in Customer Solutions to foster the best solutions to our fleet problems.
• Identifies and secures the roles and functions required as part of the RCA team, escalating when required.
• Tracks the impact of assigned RCAs on availability, working with services teams to identify failure rates and lead the efforts to reduce failure rates on major components such as generators, transformers, power converters, etc.
• Use KPSs to track the progress of assigned RCAs.
• Technical expertise on RCA related communications, providing clear, concise, and consistent messages for internal and external customers.
• Support escalated field cases related with assigned RCA's, while owning the general disposition for RCA related cases.
• Support RCA related safety actions, while owning the definition of a potential general approach to reduce unnecessary re-work in the field.
• Partners with Sourcing on vendor recovery of supplier-caused defects.
• Support commercial and technical discussions with our suppliers to achieve field quality issue resolution.
• Owns the definition of the necessary budget for completing investigations.
• Maintain thorough and well-organized documentation.
• Mentor junior RCA team leaders.

• Bachelor's degree in engineering or technical discipline from an accredited institution.
• Minimum of 6 years of prior relevant work experience preferably in the wind or power generation industry.

• Previous deep technical understanding on electrical components and systems.
• Detailed understanding of the product development cycle.
• Detailed understanding of the 8D problem solving process.
• Positive, resourceful, clear and strategic thinking problem solver mindset. Able to think outside of the box to bring creative, sustainable solutions to complex scenarios.
• Proven RCA technical expertise and project closure.
• Technical Versatility and ability to learn technology outside of one's specialty.
• Ability and willingness to travel 20% of the time.
• Ability and willingness to climb a wind turbine.
• Root Cause Analysis Training or Certification (8-D, Apollo, Shainin or similar).
• Statistically literate and familiar with quality concepts and tools (Six-sigma BB, Lean, etc.).
• Strong problem-solving skills.
• Product reliability mindset.
• Strong field and customer mindset. Experience with internal and/or external customer communications, particularly with product quality topics like RCAs.
• Prior team management experience (either direct report or indirect reports), with influential leadership experience with credibility, the ability to partner, energize and focus teams to deliver on priorities.
• Self-starter, with personal ownership and accountability.
• Ability to understand business processes, issues, and concerns and translate into solutions.
• Ability to work in a fast-paced, multi-cultural environment and highly matrixed environments.
• Master's Degree or above in Engineering from an accredited university or college.