Payroll Specialist - NAM

Job Description Summary

The Pay Administrator is responsible for ensuring payroll accuracy, compliance, and efficiency through comprehensive timekeeping administration, inquiry management, and payroll input support. This role serves as a subject-matter expert in payroll processes, guiding employees and people leaders to appropriate channels, promoting self-service adoption, and contributing to optimization and continuous improvement initiatives. The Pay Administrator partners closely with HR, Finance, and business leaders to deliver high-quality payroll operations while driving process standardization and efficiency.

Job Description

Pay and Timekeeping Administration

• Manage Tier 2 timekeeping inquiries and resolve complex payroll issues.
• Prepare and submit timekeeping files for payroll processing. Serve as functional owner of time and attendance (T&A) systems, including reporting and system testing where applicable.
• Support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.
• Ensure collective agreement pay changes (e.g., wage adjustments, COLA updates) are accurately executed.
• Manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracy

• Educate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.
• Act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards. Reinforce payroll policies and support escalation exceptions, as necessary.
• Provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.
• Deliver real-time feedback to People Operations and HR teams on gaps in content, policy, or processes.

• Partner on pay and time-related projects including self-service enablement and adoption, T&A updates, site-driven pay impacts, and pay-impact testing.
• Drive process standardization and self-service adoption & enablement and reinforce People Leader and Employee-defined accountabilities.
• Apply Lean principles to streamline workflows and improve operational efficiency.

• Bachelor's degree in human resources, Business Administration, Accounting, or related field (or high school diploma/GED with at least 2 years of directly relevant experience).
• Minimum 2 years of experience in payroll, timekeeping, HR operations, or employee lifecycle administration.
• Strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.
• Demonstrated achievement in payroll and timekeeping administration, ideally in a large operations/service-oriented environment.
• Excellent communication and customer service skills with the ability to handle sensitive information with discretion.
• Strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.
• Proficiency with payroll/HRIS systems and reporting tools; Workday and case management experience preferred.
• Familiarity with Lean or process optimization principles strongly preferred.