Parts Customer Order & Fulfillment Specialist

Job Description Summary

The Customer Fulfillment Coordinator will function as a Customer Service Expert for the Parts North America order management team within the GE Vernova Services Operations organization. In this role you will utilize your experience and expertise to solve problems, develop customer relationships, take ownership of parts fulfillment deliverables, and affect short-term and long-term business goals.

Job Description

Roles and Responsibilities

• Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.
• Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.
• Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
• Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
• Act as the voice of the customer for escalations relating to orders and parts delivery.
• Manage shortages and returned material while supporting the business inventory & quality strategy.
• Enhance and maintain internal and external customer relationships.
• Support system enhancements and key initiatives that affect parts fulfillment operations.
• Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
• Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.
• Manage & maintain accurate order data quality across the life cycle of order.

• This role requires basic experience in the Services & Customer Order and Fulfillment.
• Bachelor's degree
• Fluency in English

• Strong oral and written communication skills.