Operations Specialist

Job Description Summary
Operations Specialist is a team member of the Steam Power Services APAC Operations organization. In this role, you will support APAC ITR financial and operational performance through coordination of billing, cash collections, order governance, and data quality activities. You will work closely with Operations and Cash COE teams under the functional direction of the APAC ITR Finance Leader to drive working capital performance, support planning processes, and ensure compliance with company policies and financial requirements.

Job Description

Job Profile Summary

Responsible for driving cash flow performance through effective billing and collection processes, partnering with Operations, Cash COE teams to ensure timely billing, collections, and reduction of past due receivables. Supports operational and financial planning activities by ensuring data quality, validating order and revenue information, and maintaining governance over order booking compliance. Acts as a key liaison between Finance, Operations and Commercial teams to identify risks, improve payment performance, support forecasting accuracy, and drive continuous process improvements.

Works with a high degree of autonomy within established policies and procedures, utilizing analytical skills, business judgment, and cross-functional collaboration to achieve operational and financial objectives.

Roles and Responsibilities

• Facilitate timely billing and cash collection activities by coordinating with Operations, Cash COE and Customers to improve cash flow performance; Support Operations and Collectors in resolving customer issues impacting invoice payment and collections.
• Monitor past due receivables, identify collection risks based on operational and commercial drivers, and develop mitigation actions with Operations to prevent overdue balances from increasing.
• Drive Paid-on-Time (POT %) performance by monitoring trends, identifying root causes, developing action plans, and leading implementation of corrective actions when performance is below target. Partner with Operations to estimate Paid-on-Time performance and support initiatives aimed at improving customer payment behavior.
• Ensure data quality and accuracy in NEX and related systems to support reliable Revenue and Contribution Margin planning within the S&OP process. Coordinate with ITR Operations to implement changes impacting order data & financial forecasts.
• Perform governance reviews of newly booked orders to ensure compliance with company policies, accuracy of financial information, and timely completion of APAC internal audit requirements. Work with ITR Operations and Commercial teams to resolve missing documentation, incomplete booking criteria, or data quality issues affecting order processing.
• Validate operational and financial assumptions with Operations during Forecast, Budget and Strategy planning cycles.
• Support weekly pacing reviews by monitoring operational performance, highlighting risks and opportunities, and ensuring alignment between Operations and Finance.
• Lead continuous improvement initiatives to strengthen process controls, data integrity, forecasting accuracy, and working capital performance.
• Serve as a key business partner to Operations by providing insights, guidance, and recommendations to improve operational and financial outcomes.
• Acts as a subject matter expert for billing, collections, order governance, data quality, and working capital management, supporting cross-functional teams and driving best practices across the organization.

• This role requires advanced experience in cash flow performance. Knowledge level is comparable to a Bachelor's degree from an accredited university or college

• Strong analytical, problem-solving, and risk assessment skills. Strong communication and stakeholder management skills across cross-functional teams. Proven ability to drive process improvement, data quality, and operational excellence. Advanced proficiency in reporting, analytics, and data visualization tools, with a strong ownership and execution mindset.