North Europe Power Conversion and Storage Services Leader
Job Description Summary
The Power Conversion and Storage (PCS) North Europe Profit & Loss Services Leader will be a key member of the extended leadership team supporting the region to achieve the P&L targets.
He/she will provide strategic direction, commercial growth whilst ensuring operating mechanisms are in place and building organizational capabilities to improve business performance.
He / she will support the regions to implement a Services organization with world class standards, driving high customer satisfaction and strong Safety, Quality, Delivery and Cost performance.
He / will continue to develop Services through higher localization in the Region and systematic joint Service/Product offering.
Job Description
As Region Services leader, will have overall responsibility for Services activities in the region in terms of :
- EHS / FSE Safety
- Commercial orders intake (O/I) growth
- Operations, delivery, & execution
- Strategy, Growth and business development
- Quality & Customer Satisfaction
- Financial performance, P&L
Essential Responsibilities
- Develop the right strategy for the Services business across North Europe to address market needs and customer satisfaction.
- Manage the full Service regional P&L, with strong focus on S, Q, D, C, while ensuring team is capable of delivering on-time commercial, technical and field service solutions
- Work closely with the Business Units within region and other P&L to identify new opportunities.
- Improve cross Business Units communication & leveraging synergies ensuring a cohesive, empowered and accountable team
- Assure developing & Safety of Field Service Engineers (FSEs)
- Develop regional autonomy for tendering & engineering
- Define the Service Delivery model describing our offering and update policies
- Strengthen our rigor in backlog management
- Ensure appropriate organization design, talent and resources management, business culture, change and risk management. Continue to simplify the organization structure and drive more accountability.
- Establish manpower requirements and partner with regions and HR to execute workforce planning exercise for Services Operations
- Develop the team and talent pipeline
Qualifications/Requirements
- Master's degree in Engineering or Business Administration
- Significant experience in a senior leadership role.
- Deep business knowledge and experience running a P&L
- Customer focused and strong relationship building skills
- Sound business acumen and track record of delivering results
- Strong leadership skills including managing cross functional team
- High energy with the ability to inspire and motivate others
- Strong communication skills and executive presence
- Ability to influence in a matrix and drive change
- Clear thinking and sound decision-making skills
- High resilience and able to cope under pressure
- Demonstrated acceptance and adherence to high ethical, moral and personal values
Additional Information
Relocation Assistance Provided: No
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
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