North Europe Power Conversion and Storage Services Leader

Job Description Summary

The Power Conversion and Storage (PCS) North Europe Profit & Loss Services Leader will be a key member of the extended leadership team supporting the region to achieve the P&L targets.

He/she will provide strategic direction, commercial growth whilst ensuring operating mechanisms are in place and building organizational capabilities to improve business performance.

He / she will support the regions to implement a Services organization with world class standards, driving high customer satisfaction and strong Safety, Quality, Delivery and Cost performance.

He / will continue to develop Services through higher localization in the Region and systematic joint Service/Product offering.

Job Description

• Develop the right strategy for the Services business across North Europe to address market needs and customer satisfaction.
• Manage the full Service regional P&L, with strong focus on S, Q, D, C, while ensuring team is capable of delivering on-time commercial, technical and field service solutions
• Work closely with the Business Units within region and other P&L to identify new opportunities.
• Improve cross Business Units communication & leveraging synergies ensuring a cohesive, empowered and accountable team
• Assure developing & Safety of Field Service Engineers (FSEs)
• Develop regional autonomy for tendering & engineering
• Define the Service Delivery model describing our offering and update policies
• Strengthen our rigor in backlog management
• Ensure appropriate organization design, talent and resources management, business culture, change and risk management. Continue to simplify the organization structure and drive more accountability.
• Establish manpower requirements and partner with regions and HR to execute workforce planning exercise for Services Operations
• Develop the team and talent pipeline

• Master's degree in Engineering or Business Administration
• Significant experience in a senior leadership role.
• Deep business knowledge and experience running a P&L
• Customer focused and strong relationship building skills
• Sound business acumen and track record of delivering results
• Strong leadership skills including managing cross functional team
• High energy with the ability to inspire and motivate others
• Strong communication skills and executive presence
• Ability to influence in a matrix and drive change
• Clear thinking and sound decision-making skills
• High resilience and able to cope under pressure
• Demonstrated acceptance and adherence to high ethical, moral and personal values