NAM OM&U Operational Excellence & Standards Leader

Job Description Summary

We are seeking a strategic and execution-focused leader, Operational Excellence & Standards Leader to drive operational excellence across our North America Services organization. This leader will be responsible for improving service delivery performance, leading lean transformation initiatives, standardizing processes, and building a culture of continuous improvement across the region.

The ideal candidate combines strong operational leadership with deep expertise in lean principles, business process improvement, and change management. This role will partner closely with service operations, field teams, supply chain, commercial, and functional leaders to improve safety, quality, delivery, cost, and customer satisfaction.

Job Description

Operational Leadership

• Lead operational excellence initiatives across the North America OM&U region to improve productivity, service execution, and business performance.
• Develop and implement strategies to optimize end-to-end service operations, including planning, resource utilization, workflow efficiency, and execution consistency.
• Establish operating rhythms, performance reviews, and management systems to drive accountability and results.
• Partner with regional and functional leaders to identify operational gaps, remove barriers, and implement scalable solutions.
• Drive standard work, process discipline, and performance management across service operations.

• Lead the deployment of lean methodologies across the organization, including kaizen, value stream mapping, daily management, visual management, standard work, problem solving, and root cause analysis.
• Build and execute a multi-year lean roadmap aligned with business priorities and customer outcomes.
• Facilitate continuous improvement events and coach teams to identify waste, improve flow, and reduce process variation.
• Develop sustainable lean operating systems that improve safety, quality, delivery, and cost performance.
• Champion a culture of continuous improvement at all levels of the organization.

• Translate business strategy into operational priorities, metrics, and execution plans.
• Use data and analytics to assess performance, identify trends, and prioritize improvement opportunities.
• Drive KPI ownership across the organization, including service productivity, cycle time, first-time fix, cost performance, on-time delivery, and customer satisfaction.
• Support annual operating planning and strategic initiatives with operational insights and execution rigor.
• Provide regular business updates to senior leadership on progress, risks, and outcomes.

• Lead organizational change efforts associated with process transformation and operating model improvements.
• Coach leaders and teams in lean principles, problem-solving methods, and continuous improvement behaviors.
• Build organizational capability through training, mentoring, and the development of lean leaders across the region.
• Influence cross-functional stakeholders and foster alignment in a matrixed environment.
• Promote a culture grounded in safety, accountability, teamwork, and customer focus.

• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field.
• 10+ years of progressive leadership experience in operations, services, manufacturing, supply chain, continuous improvement or related field.
• Ability and willingness to travel across North America 10% as needed.
• Significant experience leading lean transformation and operational excellence initiatives in a complex, multi-site organization.
• Demonstrated success driving measurable business improvements in productivity, quality, cost, and delivery.
• Strong experience with lean tools and methodologies, including kaizen, value stream mapping, root cause problem solving, and daily management systems.
• Experience leading cross-functional teams and influencing senior stakeholders in a matrixed environment.
• Strong business acumen, analytical skills, and ability to use data to drive decisions.
• Excellent communication, facilitation, and leadership skills.

• Master's degree in Business, Engineering, Operations, or related field.
• Lean certification, Six Sigma certification, or equivalent continuous improvement credentials.
• Experience in a field services, industrial services, energy, power, equipment, or technical service