Lead Warranty Claims Manager

Job Description Summary

The Lead Warranty Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions.

Job Description

Roles and Responsibilities

• Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GE Gas Power business growth

Required Qualifications

• Bachelor's Degree in Engineering from an accredited university or college or high school diploma/GED plus 3 years' experience in warranty claims processing (contract terms and conditions, warranty policy).

Desired Characteristics

• Servant leadership mindset
• Highly collaborative with demonstrated capability for driving change
• Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
• At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
• Strong communication & interpersonal skills
• Brings high level of energy to the workplace and inspires others
• Demonstrated capability in working within a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Restless dissatisfaction with "the way things are done" ...focused on continuous improvement
• Data driven but decisive despite ambiguity
• Humble, open, collaborative, and continuously learning
• Passionate team member
• Proactive thinker, able to anticipate outcomes and see around corners
• Track record of building trust and credibility with others through results
• Confidence to make decisions based on understanding product/process risks
• Stretches limits with thinking, challenges the status quo
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why's or other Root Cause techniques
• Basic knowledge of LEAN techniques

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline: March 30, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $87,000.00 and $145,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: ineligible.

This posting is expected to remain open for at least seven days after it was posted on March 02, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Client-provided location(s): Boston, MA, Flexible / Remote

Job ID: GE_power-1031032068

Employment Type: FULL_TIME

Posted: 2026-03-03T18:32:17