Lead Training Instructor

CO Salary Range: USD 86,700.00 - 144,300.00 per year

Job Description Summary

ROLE SUMMARY
The Global Customer Training Instructor will be responsible on delivering a world-class technical training experience to our controls-upgrade customers. This involves the customization of training material to meet customer objectives and target audience. It also involves the customization of simulation software to site-specific application along with class workshops and labs. This role requires interacting with customers, training coordinators, project managers, project engineers and other functions. The instructor will directly work and report to the global customer training leader to deliver quality training for CSS customers. The lead instructor role will be responsible for material updates, equipment health checks, licensing of software, shipping equipment back after each class, communicating with customers and closing out projects for final revenue recognition. The lead instructor would also oversee technical advising of field services & mobilization for First of a kind Controls installation, new Controls NPI and assist with critical Customer Issue Resolution (CIR) This individual should have strong and diverse controls background working as a field engineer or a project engineer with great passion for training and problem solving. Mastery of MS Office solutions (Word, Excel, PowerPoint and SharePoint/Box) and SAP is a must. Experience with a wide range of controls applications and platforms (MarkVIe, EX2100e), Nuclear and Aero is a plus.

Job Description

ROLE RESPONSIBILITIES:

• Preparation for customer training classes (mainly in North America)
  • Attend all customer pre-training meetings and ensure all technical scope and training objectives are agreed upon with the customer
  • Obtain customer technical data to build training material, customize simulation software and workshops/labs for each customer engagement
  • Ensure adequate training equipment, manuals and tools are available for each class
  • Assist regional training coordinators with shipping paperwork for timely delivery at customer site
  • Ownership of training equipment condition from calibration, integrity, software licenses and accessories
  • Planning and booking travel itineraries, hotel booking and rental cars for each project using GE corporate card in a compliant manner
  • Assist coordinators in Printing Manuals (using pcard or otherwise) and working with suppliers to expedite printing and resolve payment issues.
  • Coordinate Customer Students Give-aways
  • Assist Regional Training Managers (RTM's) with facility coordination and ensuring training rooms are in a presentable condition for hosting customers and internal activities

• Delivery of customer training classes (mainly in North America)
  • Compliance with customer and GE HSE policy when delivering training onsite or at the GE facility including LOTO, tripping hazards, electrical safety and others
  • Timely reporting of risks related to incomplete software, delayed shipments, site hazardous conditions, student behavior or similar
  • Delivering training class according to contract scope (working hours, number students per class, training room setup...etc) and reporting discrepancies to RTM and project manager.
  • Timely SAP time drop, submission of expenses and training completion documents

• Work with RTM to continuously improve the quality of training through
  • Investments in new equipment
  • Identification of potential risks or hazards with equipment, training rooms, customer sites and initiating Stop Work when necessary
  • Periodic health checks of equipment, software licenses, labeling and scheduling
  • Ownership of training material updates, branding and inclusion of new workshops to keep pace with product developments
  • Lead the innovation of new training delivery techniques such as the use of Cloud-base VMs, e-learning modules, new products training development and utilization of AI applications

• Services Technical Leadership and Field Advising
  • Provide technical direction and guidance to field resources in support of a power equipment outage
  • Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
  • Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
  • Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
  • Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

• Work integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Mentors junior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.

• BS degree in electrical or mechanical engineering from an accredited university
• More than 7 years of experience in Power Plant controls engineering, field services and instruction
• Strong communication skills with passion for training
• Proficiency with Cimplicity, ToolboxST and MS Office (Excel, Word, PowerPoint)
• Advanced organizational skills with the ability to handle conflicts and pressure
• Role involves 50% travel to customer sites within the North America (mainly the US)

• Experience with cybersecurity systems for industrial applications
• Experience with SAP and Smartsheet
• Experience working for a large engineering firm (> 1000 persons)
• Technical communication skills
• Awareness of HSE requirements within industrial environments