Lead Technical Support Engineer
This job is no longer available.
Job Description Summary
• Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required
• To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.
• To support Service projects as required.
• This role may involve site work supporting customers
Job Description
MAIN TASKS AND ACTIVITIES
• Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations.
• Application or development of engineering standards.
• Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems.
• Use of Smart Serve to document all customer cases and follow up to completion
• Preparation of Pre Site packs for FSE's detailing technical requirements and providing appropriate instructions for works.
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• Create customer warning notices and advice notices in response to discovery of a hardware or software problem.
• Specify, design, and document drive trains including electrical design, selection and specification of components, application software.
• Specification, design or use of computer simulation and calculation tools.
• Perform internal and external training
• Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors.
• Produce technical/design specifications, and documents to help customers with problems.
• Put together technical proposals for upgrades of legacy systems.
• Liaise with COE engineering support as and when required
• Some overseas travel may be required.
Qualifications:
- Graduate with 12+ years of Experience of drive train and/or power system design.
- Experience of BESS and Solar Systems
- Knowledge of control systems
- Simulation programming.
- Previous knowledge and experience of GE Vernova drive products and systems.
- Practical experience in the retrofitting of control systems
Desired Characteristics:
• Good team player
• Effective communicator
• Enthusiastic
• Flexible and adaptable
• Works well under pressure
Additional Information
Relocation Assistance Provided: No
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
- 401(K) With Company Matching
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
Company Videos
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