Lead Technical Application Engineer

Job Description Summary

Become part of a winning team and help to deliver the Green Energy transition.

Grid Automation offers its customers a complete range of innovative products, systems and services covering design and manufacture, as well as commissioning and long-term maintenance of Substation Protection and Automation solutions.

Grid Automation Technical Applications Engineers (TAE) provide support in the co-ordination and execution of projects, commercial and technical activities relating to the Grid Automation Business in the North Europe (NEU) Region.

A vacancy has arisen for a TAE in the UK. The successful candidate will be part of a regional TAE team supporting the commercial and operations teams in all technical activities, primarily relating to Grid Automation in the UK and Nordics Region. The position will be based in Stafford, UK.

Job Description

Essential Responsibilities

• Execute the review, analysis and resolution of assigned customer application enquiries using sound engineering principles and adhering to business standards, practices, procedures, and product / deadline requirements
• Provision of technical support to internal and external customers on the complete range of Grid Automation portfolio both remotely and face to face meetings. The role will consist of both office-based responsibilities and visits to customer sites in the UK and overseas.
• Assist the commercial/sales organisation in ensuring the best technical solution, promotion of complete GA portfolio, presentations and assistance during technical negotiations as well as completing formal tenders in line with customer specifications.
• Understanding of power Industry, trends, and practices along with customer roadmaps and challenges/expectations.
• Gather market intelligence and understand competitors' products to aid in GA future roadmap
• Work with commercial team to spec-in and homologate GA portfolio
• Provide technical support to the Operations / Service Teams to aid in the execution projects, FATs, SAT and site commissioning.
• Conduct customer trainings to help customers in the application and the operation of the Grid Automation portfolio.
• Provide training to GE employees on latest portfolio.
• Attendance and presentation at trade shows, seminars, and conferences as necessary, both in the UK and overseas
• Preparation of technical papers to promote GE

• Degree in Electrical / Electronic Engineering along with strong SCADA substation control knowledge.
• At least 5 years of experience in a customer facing engineering position
• Knowledge of GA portfolio would be desirable along with understanding of competition products and solutions.
• Advanced substation protection and substation control system applications knowledge within T&D segment.
• Experience with IEC 61850 based substation automation solutions and cyber security standards is highly desirable.
• Working knowledge of substation protection, substation automation and RTUs and be able to assist the customers in the selection and implementation of the best GE solution for their applications.
• Experience with network protocols, HMI systems, and software packages are highly desirable.
• Site testing and commissioning experience of substation protection and substation control system is highly desirable.
• Ability to analyse specific applications and produce technical reports.
• Commercial acumen and basic financial awareness.
• Able to travel both in country and overseas.
• Languages - Fluent English (duties require writing and verbal communication with customers).
• Experience in working in a substation environment would be desirable.
• Use and understanding and experience of testing practices and equipment is desirable.

• Excellent oral / written communication and presentation skills.
• Advanced negotiation skills
• Exceptional interpersonal skills.
• Ability to work on multiple enquiries simultaneously.
• Effective problem identification and solution skills.
• Proven record of operating in a Team environment