Lead Services Specialist - On Site Services
Job Description Summary
Alle Ressourcen und die Logistik, die erforderlich sind, um Service- und Wartungsarbeiten vor Ort/auf dem Grundstück des Kunden durchzuführen. Diese Aktivitäten tragen dazu bei, verkaufte oder vorhandene Produkte zu warten, zu reparieren und zu überholen. Beinhaltet alle Arten von Wartungsdiensten (vorbeugende und reparierende), die Verwaltung von Wartungseinrichtungen und das Außendienst-Engineering. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird.Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.
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Job Description
Roles and Responsibilities
Responsibilities and Accountabilities
Keeping EHS on top priority and performing GIS- FS operations and executions as following:
1. Trouble shooting of Out of warranty GIS products with spring operated mechanism, pneumatic operated and hydraulic mechanisms, product range - 72.5KV to 765KV GIS
2. Annual Maintenance & Servicing of GIS bays as per AMCs with central utilities, various state electricity boards, private customers etc.
3. Inspection of phased out GIS products and providing recommendation to customers for major overhauling/ factory repair or retrofit solutions by current products manufactured by CHT and GE overseas units also.
4. Independently major overhauling of legacy products in GIS. (Product range - 72.5KV to 400KV GIS)
5. Mapping of the legacy products & installed base of GIS products and providing recommendation for servicing /overhauling/ spares procurements
6. Strong payment follows up with customers and support to project execution and payment collection team.
7. Detection of FS enquiry for spares business during visiting at sites for attending the service jobs.
8. Ensuring execution of FS jobs as per mission plans actions and reporting through Service Max ( FS operations & Execution tool)
9. Maintaining the records - Service reports/ Time sheets & Expense reports
10. Providing the unit with customer feedback and improvement suggestions
11. Taking good care of GIS maintenance, erection & comm and testing tools during site visits.
Required Qualifications
- BE or Diploma in Electrical/ Mechanical Engineering with 8 years 14 years of experience on GE make GIS Products.
- Willingly interested in travelling and frequent site visits as per customers shutdown requirements.
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Additional Information
Relocation Assistance Provided: Yes
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
- 401(K) With Company Matching
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
Company Videos
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