Lead Service Delivery Manager - UK Marine Commercial

Job Description Summary

Job Description

Do you want to champion the customer experience and drive high-impact service solutions for the global marine industry?

GE Vernova is looking for an exceptional Lead Marine Service Delivery Manager to join our Power Conversion & Storage team based in Rugby, Glasgow, Portsmouth, or Swansea.

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Electrification

Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let's Talk about the Role

The Lead Marine Service Delivery Manager will oversee complex service agreements and ensure exceptional operational performance for our marine customers worldwide.

You will act as the primary advocate for your customers, balancing their unique requirements with the technical and financial needs of the business. By coordinating across global teams and managing the end-to-end service lifecycle-from routine maintenance to urgent requests-you will play a vital role in keeping critical maritime operations running smoothly and efficiently.

How You Will Make a Difference

• Building strong, long-term partnerships with customers by acting as their dedicated advocate and primary point of contact.
• Leading the delivery of service agreements, ensuring all maintenance activities are planned and executed effectively.
• Managing day-to-day operations, including reporting, resource allocation, and project scheduling.
• Driving financial performance and cost control for service orders, from invoicing to revenue recognition.
• Collaborating with technical support, field service teams, and project managers to resolve complex contractual and operational challenges.
• Improving service delivery processes to ensure we meet business requirements while maintaining high levels of customer satisfaction.

• You must have the permanent right to work in the UK.
• You will need to obtain and maintain BPSS security clearance.

• The ability to manage complex relationships and advocate for customer needs at all levels of an organization.
• The capability to navigate competing priorities and handle unexpected inquiries with poise and efficiency.
• An understanding of core financial processes, such as invoicing, project reporting, and revenue management.
• An expertise in service account management, with a track record of negotiating contracts and claims.
• A keen interest in marine operations and technical service delivery.