Lead Service Delivery Account Manager

Job Description Summary
GE Vernova's Power Conversion & Storage (PCS) business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world's major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.

Job Description

As the Lead Service Delivery Account Manager, you will play a key customer-facing role and act as single Point of Contact for daily operations. You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova PCS equipment.

You will deliver top-tier services and commercial management of enquiries to our customers in industries such as battery energy storage, metals, oil & gas, FMCG, renewables, R&D.

Key responsibilities:

• Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
• Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of GE Vernova equipment.
• Resolving commercial, technical, and quality issues on multiple contractual arrangements.
• Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
• Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
• Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
• Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
• Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
• On occasion, travel to customer sites mostly in the United Kingdom and Northern Europe, usually for periods of a few days.

• Previous experience of working in a professional customer or account management role.
• Excellent customer service orientation and proactive problem-solving abilities.
• Ability to work efficiently without direct supervision.
• Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
• An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
• Possession of or ability to obtain BPSS security clearance.
• Valid passport and driver's license.

• Solar Energy System, Energy Battery Storage, product knowledge and business process experience.
• Experience with SAP and Salesforce software.
• An engineering degree or technical knowledge in areas such as mechanical, electrical, industrial engineering, etc.

• Competitive salary with an annual bonus plan.
• 26 days' annual leave plus bank holidays.
• Employer-funded private health insurance, income protection, and life assurance.
• Generous 10% employer pension contribution.
• Flexible benefits package, customisable to your needs.
• Flexible and hybrid working arrangements where applicable.
• Ongoing learning and development opportunities to progress your career.