Lead Production Support Specialist

Job Description Summary

Job Description

Purpose of the Job:

L3 support on current and legacy production products

Role & Responsibilities:

• Support internal audits and enforce adherence to documented policies and procedures to uphold quality of designs.
• Continual improvement of documented policies and procedures, creation of new procedures where necessary.
• Close Liaison with Hardware Engineers within the R&D Hardware CoE Team, and other engineering departments such as software and applications will be expected.
• Coach and Mentor other team members for general departmental activities and personal development.
• Lead departmental weekly team meetings for review of blockstock, inventory control, project work, PSR completion, workload review and KPI's adherence.
• Manage and complete actions assigned from the Engineering assistance management tool (JIRA).
• Maintaining data collection tools.
• Assist with other additional tasks at the manager discretion
• Lead manufacturing investigation issues and promote changes through the Test Engineering team
• Support PCB and Product build during NPI actively lead during introduction
• Propose and validate problem solutions
• Analyze the results to provide monthly failure trend analysis
• Escalate issues using the correct internal Processes, lead teams during resolution of issues
• Support action plan to investigate key identified issues

• Degree qualified in relevant discipline with 4 years+ of experience preferred
• HND In Electronics and 10 years of experience accepted
• Computer literate
• Proven experience in fault finding and root cause analysis, lead Investigations and complete full implementation to the timescales provided by the business
• Detailed knowledge of existing and future test philosophies
• Proven High level Experience and knowledge of electronic hardware, ability to understand circuit designs, propose support solutions and diagnose to component level.
• Ability to liaise technically with other technical departments if escalation to L4 is required
• Proven Experience in PCB assembly problems and solutions & leading cross functional teams for problem solving