Lead On Site Services Specialist - Generator Control

Job Description Summary

Support customers across the APAC region by planning and executing generator control service activities at customer sites. You will combine hands-on technical work with onsite coordination, working with internal stakeholders and site sub-contractors to deliver safe, high-quality service.

This role is typically remote when not at site, with planned travel to customer locations across Vietnam (Hanoi) and APAC (Thailand, Malaysia, Indonesia, Singapore).

Job Description

Essential Responsibilities

• Operate, troubleshoot, and support generator control systems during onsite service activities, including maintenance, repair, and refurbishment of installed equipment.
• Plan and coordinate onsite execution: prepare work scope, align resources, and manage logistics required to perform services on customer property.
• Work closely with sub-contractors (site-based) to coordinate daily tasks, work permits, access, and execution sequence, ensuring alignment with site rules and GE Vernova standards.
• Support project-specific execution by coordinating schedule, materials/tools readiness, and technical documentation, and by providing regular progress updates to the service/project team.
• Ensure a strong HSE and quality mindset: follow established processes, contribute to risk reviews and safety briefings, and help maintain high standards of workmanship and documentation.
• Collaborate across functions (Service, Project/Operations, Engineering, and Customer teams) to resolve technical issues, share learnings, and improve service effectiveness.
• Contribute to continuous improvement by providing feedback on procedures and working practices while meeting expected outcomes for quality, timeliness, and customer satisfaction.

• Solid experience in generator control systems operation / commissioning / troubleshooting / field service in power generation or industrial environments.
• Ability to combine hands-on technical execution with onsite coordination, including working with sub-contractors and multiple stakeholders.
• Experience with generator control platforms such as: EX2100e, LS2100e, and related software tools such as ControlST (or equivalent experience with similar control systems).
• Comfortable working with limited direction in the field and communicating clearly with customers, internal teams, and site partners.
• Willingness and ability to travel extensively across APAC for onsite support.