Lead Engineer - Gas Turbine Product Service Engineering

Job Description Summary

The Gas Turbine Product Service Engineer will provide technical guidance and support to GE Vernova Gas Turbine customers with specific focus on combustion domain, partnering with customers and respective engineering interface teams. This role provides a platform for engaging in cross-functional efforts to diagnose root causes, develop effective resolutions, and employ problem-solving strategies. Additionally, the position entails making informed decisions with limited data, leveraging project management techniques, and maintaining direct communication with customers to improve service quality, delivery, and overall satisfaction.

Job Description

Essential Functions:

• Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Lead and resolve customers technical issues in combustion domain timely and efficiently by coordinating across other interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering etc.
• Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels, both internally within GE Vernova and externally with customer leadership, including plant operators.
• Offer technical support on critical issues during new unit installation, unplanned or forced outage work activities, and in-service unplanned disruptions.
• Author customer communications regularly to update users' community externally and document & share lessons & best practices internally within GE Vernova community.
• Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
• Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies, estimate accurate resolutions, enabling quicker resolution of customer issues etc.
• Collaborate with Technical Leaders and CTHs to promote the dissemination of cross-platform learnings and raise awareness of global fleet issues.
• Provide technical support to the commercial team if needed, ensuring technical aspects are accurately represented and addressed.
• Practice the culture of continuous improvement by employing lean tools and principles.

• Bachelor's degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
• Experience in gas turbine design or related technology.
• Experience & willingness to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications, typically < 10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.

• Demonstrated capability of working in a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• One Team mentality, working horizontally to support our customers despite internal hurdles
• Six Sigma DMAIC, TOPS 8D, or other Root Cause analysis techniques
• Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE Vernova products.
• Prior experience in a customer support/facing role; strong commercial mindset.