Lead Engineer - Fleet Management

Job Description Summary

Join GE Vernova's Product Service Engineering team and play a pivotal role in the energy sector, where every day presents new challenges and opportunities to make a global impact. As Lead Engineer-specializing in Gas Turbine Hot Gas Path Systems-you'll be at the forefront, working directly with customers and cross-functional teams to resolve complex technical issues in real time. Your responsibilities will span from urgent daily troubleshooting to in-depth root cause analyses, each carrying significant, long-term implications for both GE Vernova and our global customer base.

Job Description

Roles and Responsibilities

• Key Customer Partner: Serve as the primary technical contact for customers, rapidly addressing urgent hot gas path challenges to ensure safe and reliable turbine operation-consistently exceeding customer expectations with accurate, quality-focused solutions.
• Real-Time Troubleshooting: Diagnose and resolve high-stakes technical problems under tight deadlines, delivering thorough and precise solutions while maintaining the highest standards of technical excellence.
• Collaborative Problem Solver: Partner with design, commercial, and field teams to drive root cause analyses and implement effective solutions that meet customer needs and GE Vernova's business objectives.
• Relationship Builder: Establish and maintain strong internal relationships to ensure customer requirements are fully understood and proactively addressed, fostering collaboration across teams.
• Supplier Interface: Work with internal and external suppliers to identify cost-effective solutions that meet customer requests while upholding GE Vernova's standards for quality and timely execution.
• Technical Communication Leader: Prepare and present clear technical information to customers and senior leadership, including User Conferences, Technical Information Letters (TILs/ETCs), and other written communications addressing technical issues, risks, and recommended resolutions.
• Continuous Improvement Champion: Lead Kaizen projects and participate in Lean Action Workouts to enhance service processes and drive quality, efficiency, and responsiveness improvements.
• Global Field Support: Travel to customer sites to provide hands-on support during outages, technical reviews, and critical inspections-executed with precision and within required timeframes.
• Product Innovation Contributor: Collaborate with design and development teams to introduce new products and technologies, contributing to reliable, efficient power generation with a focus on quality and timely delivery.

• Bachelor's Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university.
• 5+ years of experience in Design, Repair, Testing, Manufacturing, or Operations

• Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically < 5% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.

• 7+ years' experience in design, repair, manufacturing, or maintenance of gas turbine hot gas path systems.
• Proven mentoring skills with a commitment to coaching and continuous improvement.
• Strong multitasking and project delivery abilities; effective in fast-paced environments.
• Demonstrated leadership and sound decision-making under pressure.
• Clear communicator, able to convey complex technical information across all organizational levels.
• Effective team player with a global mindset, comfortable working across cultures.
• Customer-focused with experience in customer-facing roles; anticipates and meets customer needs.
• Self-starter with strong initiative and cross-functional collaboration skills.
• Advocates for and implements process improvements.
• Excellent written and verbal communication skills.
• Skilled at building relationships, energizing teams, and connecting with others.
• Business-oriented, driving tasks to achieve objectives.
• Solid project management experience.