Lead Engineer 1 - Service Engineering

Job Description Summary

Service Engineer supporting GE Vernova's solar customers and be a hands on technical leader responsible for resolving complex solar inverter / storage issues. You will lead technical problem solving, root cause analysis, and implementation of corrective and preventive actions for customer and field issues. Acts as the technical authority for service engineering activities. Work closely with product engineering and cross functional teams to drive issue resolution, ensures high quality, timely customer support and service response, drive continuous improvement in product reliability and technical excellence.

Job Description

Essential Responsibilities

• Act as the Lead Technical Engineer for solar inverter service issues, owning problem resolution from initial diagnosis through closure.
• Perform hands-on troubleshooting and root cause analysis of complex inverter failures using field data, logs, measurements, and schematics.
• Lead technical investigations for recurring and critical field issues; define and validate corrective and preventive actions.
• Provide technical direction and mentoring to service engineers, enabling faster and more effective issue resolution.
• Configure and customize inverter parameters and system settings to meet project and site-specific requirements.
• Interface with product engineering, BOP, controls, firmware, and component teams to resolve system-level technical issues.
• Participate in lab, factory, and field testing to validate service fixes, design changes, and product improvements.
• Serve as the technical representative in customer meetings, service reviews, and technical discussions.
• Support on-site and remote field activities including commissioning, troubleshooting, and performance optimization.
• Document technical findings, root cause analysis, and lessons learned, drive closure through structured tracking.
• Ensure service engineering activities comply with safety, quality, and engineering standards.
• Drive continuous improvement by feeding field learnings into product design, service processes, and reliability initiatives.
• Collaborate with global and cross-functional teams to meet service response, quality, and customer satisfaction targets.

• Associate's degree in Electrical or Electronics Engineering Technology from an accredited college or university.
• 8 years of experience in solar inverter service engineering, technical support, OR power electronics troubleshooting.
• 4 years of hands-on experience diagnosing and resolving solar inverter field issues.

• Willingness to travel and provide on-site field support as required up to 25% (domestic and international)

• Bachelor's degree (or higher) in Electrical or Electronics Engineering from an accredited college or university.
• 10+ years of experience in solar inverters or power electronics-based products.
• Deep understanding of power electronics converters, inverter topologies, controls, and protection schemes.
• Ability to lead technical investigations and estimate effort for troubleshooting and corrective actions.
• Proven expertise in root cause analysis methodologies (e.g., 5 Whys, Fishbone, FMEA).
• Ability to make sound technical decisions under time and customer pressure.
• Strong technical documentation and customer communication skills.
• Strong problem-solving mindset with a hands-on approach.
• Experience working effectively in cross-functional and global engineering environments.
• Working knowledge of statistical analysis and failure trend analysis.
• Strong written, verbal, and interpersonal communication skills.