HR Operations Specialist - UK & Ireland (English speaking)

Job Description Summary

Verantwortung, Gestaltung, Expertenunterstützung und Servicebereitstellung für das breite Spektrum von HR Shared Services, die häufig als "HR Operations" bezeichnet werden, z. B. Berichterstellung, Datenverwaltung, Lebenszyklusmanagement, globale Mobilität usw. Beeinflusst die Qualität der eigenen Arbeit und der Arbeit anderer im Team.Konzentriert sich auf die Ausführung von Standardbefähigungsaktivitäten/die Bereitstellung von Beratung, die Richtlinien und Arbeitsabläufen innerhalb einer befähigenden Disziplin unterliegt.Möglicherweise besteht ein gewisser Spielraum, um die Reihenfolge zu ändern und Aufgaben/Pflichten basierend auf sich ändernden Situationen zu erledigen.

Job Description

Roles and Responsibilities

• Guiding employees through their lifecycle/onboarding / offboarding / etc. moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Creating respective documents that support the regulations of the country-specific legal environment
• Ensuring excellent customer experience, employment related data changes and documentation to provide end-to-end customer care
• Answering / and delivering service through a ticketing system
• Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocates of the Lean methodology when changing our processes for the better). Actively participating / driving the team to bring ideas, and advocating for a culture where we challenge the status quo
• Being able to work independently
• Being aware of interdependencies and business impacts, able to represent your sub-process in projects and among cross-functional stakeholders
• Able to deal with complex process issues & lead discussions to solve problems as the team's first escalation point

• This role requires basic experience in HR Operations Service Delivery - HR Contact / Service Centre or HR operations type of experience is needed
• Experience in guiding employees through their lifecycle from onboarding to offboarding
• Fully professional English language knowledge both verbal and written
• Ability to work independently and prioritize between tasks with different deadlines, complexity
• Strong oral and written communication skills
• Previous experience working with Workday and any ticketing system

• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
• Embrace change and you are not threatened by new processes / new technologies
• Proven ability to work professionally & proactively with a remote client base
• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities
• Flexible mindset
• Ability to document, plan, market, and execute programs
• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions