HR Operations Specialist - Payroll and Benefits Svc Delivery

Job Description Summary
In this role, you will be responsible for delivering one or more core HR Operations processes. You will develop an in-depth understanding of HR systems, operational workflows, and relevant policy or legislative requirements. The role places strong emphasis on data accuracy, process execution, and issue resolution to support key HR decisions. You will provide operational coverage as needed, identify and resolve process gaps, and contribute to continuous improvement. Building effective relationships and working cross-functionally with internal teams and external partners is essential to delivering a "Best in Class" HR Operations service.

Job Description

• HR Operations service delivery - Responsible for the accurate and timely delivery of multiple HR Operations processes. Responds to employee, manager, and HR queries professionally and within agreed timelines. Ensures processes are executed correctly and consistently.
• Operational support & issue resolution - Uses established procedures to resolve operational issues. Escalates matters outside defined parameters to a People Leader or senior team member.
• Cross-functional collaboration - Works closely with colleagues across HR, business teams, and external partners to resolve cases and improve service quality. Builds strong working relationships and acts as a key interface for HR Operations queries.
• Data integrity & administration - Performs accurate data entry, conducts quality checks, and ensures information is maintained to a high standard.
• Understanding of HR processes - Applies general business and HR knowledge gained through education or experience. Understands how the team's work contributes to wider HR and business objectives.

• Bachelor's degree from an accredited university or college
• Fluent English proficiency, both written and verbal.

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Ability to work on own and part of a team
• Attention to detail, stakeholder management, problem-solving and a customer-centric mindset.